LC
Lasya C
1 reviews | Active since Jun 2023
27 Jun 2023, 11:11
THE UNLIMITED DISAPOINTMENT
EXTREMELY DISAPPOINTED! CHP028340 I've been a member since 2018 and, like many others struggling in this financial environment, I am no longer employed and my policy lapsed. My sms received from them, "CONTACT US FOR RE-ACTIVATION" was not the case! I have to take out A NEW POLICY AND I HAVE LOST PAYMENTS MADE FOR FIVE YEARS!!! To me thats nothing short of *****ing!!
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The Unlimited's replyOfficial
27 Jun 2023, 12:12Hi Lasya,
We're so glad you reached out to us, and we're sorry for the unpleasant experience that you've had. Our team is here to help resolve this matter.
We've had a look at our system and we see that you had consecutive failed debit orders and unfortunately, your policy was terminated. Upon investigation, we see that you were sent communication regarding the debit orders that kept failing, however, we didn't receive any manual payments from you. We totally understand that times are tough and we hope that something good comes your way soon. Please let us know if you'd like us to give you a call to discuss this further.
Thanks again for getting in touch. We're here to #UnlimitYourLife, and your feedback will help us to get better at that.
We're so glad you reached out to us, and we're sorry for the unpleasant experience that you've had. Our team is here to help resolve this matter.
We've had a look at our system and we see that you had consecutive failed debit orders and unfortunately, your policy was terminated. Upon investigation, we see that you were sent communication regarding the debit orders that kept failing, however, we didn't receive any manual payments from you. We totally understand that times are tough and we hope that something good comes your way soon. Please let us know if you'd like us to give you a call to discuss this further.
Thanks again for getting in touch. We're here to #UnlimitYourLife, and your feedback will help us to get better at that.
The Unlimited's reply27 Jun 2023, 12:12
Official
Hi Lasya,
We're so glad you reached out to us, and we're sorry for the unpleasant experience that you've had. Our team is here to help resolve this matter.
We've had a look at our system and we see that you had consecutive failed debit orders and unfortunately, your policy was terminated. Upon investigation, we see that you were sent communication regarding the debit orders that kept failing, however, we didn't receive any manual payments from you. We totally understand that times are tough and we hope that something good comes your way soon. Please let us know if you'd like us to give you a call to discuss this further.
Thanks again for getting in touch. We're here to #UnlimitYourLife, and your feedback will help us to get better at that.
We're so glad you reached out to us, and we're sorry for the unpleasant experience that you've had. Our team is here to help resolve this matter.
We've had a look at our system and we see that you had consecutive failed debit orders and unfortunately, your policy was terminated. Upon investigation, we see that you were sent communication regarding the debit orders that kept failing, however, we didn't receive any manual payments from you. We totally understand that times are tough and we hope that something good comes your way soon. Please let us know if you'd like us to give you a call to discuss this further.
Thanks again for getting in touch. We're here to #UnlimitYourLife, and your feedback will help us to get better at that.