The Unlimited Death Claims Disgusting Service

I'd like to share the disgusting experience I've received from The Unlimited. I've had two policies with them for a couple of years, where my premiums are always paid to date. I've recently loaded a death claim with them and no one in that business is interested in doing their Job. I have to call them to follow up every day. If I do not follow up they do not contact me, my claim has stayed in the compliance team forever, I had to call and request that it be moved to the Admin department. One agent tells you one thing, and another agent tells you another. My Brother's funeral had to be moved due to their disgusting service.