NC
Nadia C

1 reviews | Active since Nov 2020

04 Apr 2023, 09:18

The Unlimited come with unlimited problems

I cancelled my policy in April 2022 as they do not cover mental health, which is what I need in a gap cover. In June 2022 I sent an email stating that it has not been stopped yet. On 29 August 2022 I sent an email with my pay slip showing there are still deductions and a bank confirmation letter for the payment of my money. There was a telephone conversation as well before 29 August. Now I am picking up that there are still deductions taking place, nearly a year after I cancelled it the first time. It is not acceptable that these places keep on taking money which they are not authorised to take anymore. It is theft. I do not recommend The Unlimited to anyone due to the fact that you have to struggle once you want to cancel.

0
Replies (5)
The Unlimited
The Unlimited's reply04 Apr 2023, 11:05
Official
 Hello Nadia,

Thank you for bringing this to our attention. Please note that your GAP cover policy was cancelled on the 19/12/2023. You are currently being debited for your Life 2.0 policy which is active, a member from our team will reach out to you shortly to assist. 

The Unlimited
The Unlimited's reply05 Apr 2023, 08:19
Official
Hello Nadia, 


Please note that a member from our team tried to reach out to you yesterday, however, we could not get through to you. We will contact you again today to assist.

The Unlimited
The Unlimited's reply05 Apr 2023, 13:33
Official
Hi Nadia,

 

Thank you for taking our call and allowing us to assist. Kindly send us a copy of your bank statement to *** so that we can get you sorted.

NC
Nadia C's update05 Apr 2023, 17:55
Reviewer Update
Yes, it was cancelled only to find out there was a policy taken out in my name. So now I still have problems as I have no recollection of signing for a policy. However, the lady who called me seems to be able to help and I’m grateful for her. I am awaiting the investigation that is pending.
The Unlimited
The Unlimited's reply06 Apr 2023, 12:23
Official
Hello Nadia,


Please note that we have sent you a private message with the email address that you can send us a copy of your bank statement so that we can assist you further.