CR
Chandre R
1 reviews | Active since Jan 2016
06 Sept 2021, 22:00
The unlimited cell c pin and capitec app not working
I have an unlimited SIM card which falls under cell C.. on my capitec banking app I bought airtime but never received the airtime. I called capitec about not receiving my R 100 airtime and tried again and did not receive the second R100 again. Still haven’t received a refund since 27 August 2021
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Replies (3)0
Replies (3)
The Unlimited's replyOfficial
07 Sept 2021, 12:47Hi Chandre,
Thank you so much for writing to us. We definitely understand your frustration as it’s unfair to pay for a product and thereafter not receive it. We’re deeply sorry for any inconvenience caused and we can assure you that our team of specialists is currently looking into this matter. We’ll be in touch with you as soon as possible to provide you with the appropriate feedback.
The Unlimited's reply07 Sept 2021, 12:47
Official
Hi Chandre,
Thank you so much for writing to us. We definitely understand your frustration as it’s unfair to pay for a product and thereafter not receive it. We’re deeply sorry for any inconvenience caused and we can assure you that our team of specialists is currently looking into this matter. We’ll be in touch with you as soon as possible to provide you with the appropriate feedback.
The Unlimited's replyOfficial
07 Sept 2021, 14:54Hi Chandre,
Kindly note that we’ve been trying to get ahold of you and unfortunately, we’re unable to get through to you. Please provide us with a suitable time to contact you between now and 5:00PM.
The Unlimited's reply07 Sept 2021, 14:54
Official
Hi Chandre,
Kindly note that we’ve been trying to get ahold of you and unfortunately, we’re unable to get through to you. Please provide us with a suitable time to contact you between now and 5:00PM.
The Unlimited's replyOfficial
07 Sept 2021, 16:45Hi Chandre,
Thank you for allowing us to contact you again this afternoon. As our team member informed you, you’ll need to get in touch with Capitec regarding this matter because you purchased the airtime via your banking App. The next time you need to top up, we kindly ask that you try using The Unlimited App as you’ll receive double your airtime or data. If you have any further questions, please don’t hesitate to dial 135, toll free from The Unlimited SIM card.
Thank you for allowing us to contact you again this afternoon. As our team member informed you, you’ll need to get in touch with Capitec regarding this matter because you purchased the airtime via your banking App. The next time you need to top up, we kindly ask that you try using The Unlimited App as you’ll receive double your airtime or data. If you have any further questions, please don’t hesitate to dial 135, toll free from The Unlimited SIM card.
The Unlimited's reply07 Sept 2021, 16:45
Official
Hi Chandre,
Thank you for allowing us to contact you again this afternoon. As our team member informed you, you’ll need to get in touch with Capitec regarding this matter because you purchased the airtime via your banking App. The next time you need to top up, we kindly ask that you try using The Unlimited App as you’ll receive double your airtime or data. If you have any further questions, please don’t hesitate to dial 135, toll free from The Unlimited SIM card.
Thank you for allowing us to contact you again this afternoon. As our team member informed you, you’ll need to get in touch with Capitec regarding this matter because you purchased the airtime via your banking App. The next time you need to top up, we kindly ask that you try using The Unlimited App as you’ll receive double your airtime or data. If you have any further questions, please don’t hesitate to dial 135, toll free from The Unlimited SIM card.