THE UNLIMITED CANNOT BE TRUSTED

My late father had a hospital plan with the unlimited for a year and he passed on in November last year we went to the unlimited Pinetown offices to make a claim since their policy booklet had a section of claiming should the policy holder be deceased but when we finally got into the claim office an African fair looking lady asked for my father's details we gave it to her and they had his info on their she stepped out to conform with the "Claims Department " over the phone if we can claim or not and that confabulation she had with claims is just her word cause we were not thare and then later came back with A fat lie that we cannot claim since my father had been with the unlimited for 5 months prior to his death which was BOGUS cause my mother and have in contact with his bank and we now have bank statements that date as back as Jan 2017 which proves that The Unlimited *****ed us by providing misleading information to us for which we can persue a case against through the OMBUDSMAN so this is my first step to complaining about the unlimited breaching contract terms