tV
tracy V
1 reviews | Active since Oct 2013
29 Oct 2021, 10:53
The Unlimited - BULL****
I received a call from a guy who got my number from a friend, I did not accept the mandate from them go deduct my acc however September it was deducted R188 I sent an email to cancel this and refund me and when I checked my bank now again the R188 has been deducted. I sent another email to request the cancelation and refund. To date I have not received any contract from The Unlimited, I see from other reviews this is their mode of operande. Clearly people don't have money to just overlook this kind of bull****. I WANT MY MONEY TO BE REFUNDED! Ticket number CC-*** was my reference acknowledging my email in September.
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Replies (2)
The Unlimited's replyOfficial
29 Oct 2021, 15:13Hi Tracy,
Thank you for taking our call today. We're really sorry to hear about the experience you've had with us. Please note that the cover has been successfully cancelled and we will process the refund on Tuesday due to Monday being a public holiday. The payment will reflect into your account in 24-48 hours. Kindly be patient with us as we'd like to investigate how the policy was captured on our system as you mention that you didn't accept any mandate from us. Feedback will be provided to you in 24-48 working hours.
Thank you for taking our call today. We're really sorry to hear about the experience you've had with us. Please note that the cover has been successfully cancelled and we will process the refund on Tuesday due to Monday being a public holiday. The payment will reflect into your account in 24-48 hours. Kindly be patient with us as we'd like to investigate how the policy was captured on our system as you mention that you didn't accept any mandate from us. Feedback will be provided to you in 24-48 working hours.
The Unlimited's reply29 Oct 2021, 15:13
Official
Hi Tracy,
Thank you for taking our call today. We're really sorry to hear about the experience you've had with us. Please note that the cover has been successfully cancelled and we will process the refund on Tuesday due to Monday being a public holiday. The payment will reflect into your account in 24-48 hours. Kindly be patient with us as we'd like to investigate how the policy was captured on our system as you mention that you didn't accept any mandate from us. Feedback will be provided to you in 24-48 working hours.
Thank you for taking our call today. We're really sorry to hear about the experience you've had with us. Please note that the cover has been successfully cancelled and we will process the refund on Tuesday due to Monday being a public holiday. The payment will reflect into your account in 24-48 hours. Kindly be patient with us as we'd like to investigate how the policy was captured on our system as you mention that you didn't accept any mandate from us. Feedback will be provided to you in 24-48 working hours.
The Unlimited's replyOfficial
05 Nov 2021, 11:54 Hi Tracy,
We trust that you're having an awesome Friday. Firstly, we'd like to apologise to you for responding back late with feedback. Please note that we've assessed the call that was made to you and we found that you had agreed to taking out a membership with us. Should you wish to have the sales call, please pop us a message below and we'll email it to you.
We trust that you're having an awesome Friday. Firstly, we'd like to apologise to you for responding back late with feedback. Please note that we've assessed the call that was made to you and we found that you had agreed to taking out a membership with us. Should you wish to have the sales call, please pop us a message below and we'll email it to you.
The Unlimited's reply05 Nov 2021, 11:54
Official
Hi Tracy,
We trust that you're having an awesome Friday. Firstly, we'd like to apologise to you for responding back late with feedback. Please note that we've assessed the call that was made to you and we found that you had agreed to taking out a membership with us. Should you wish to have the sales call, please pop us a message below and we'll email it to you.
We trust that you're having an awesome Friday. Firstly, we'd like to apologise to you for responding back late with feedback. Please note that we've assessed the call that was made to you and we found that you had agreed to taking out a membership with us. Should you wish to have the sales call, please pop us a message below and we'll email it to you.