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Mina C

1 reviews | Active since Mar 2014

24 Nov 2021, 13:03

THE UNLIMITED - BIGGEST ******** AND *****S

NEVER in my life i came across a company that is such BIG *****S. My boyfriend CANCELLED a debit order with you a year ago, but still the debit order keep on going off month after month. He went to the bank to BLOCK The Unlimited so that the debit orders can stop, but you, The Unlimited, is such big *****'s, you only change 1 digit in the ref number, then the debit order goes off again and again and again... Really??? You are *****ing from people. I we do not want your product any longer, whether it is due to financials or just because we are not interested anymore, please accept it, do not carry on taking monies that is not for you!! i would appreciate it if you will pay back the monies you took via debit orders for the past year in the amount of R250 per month. Thus you owe us a total of R3000.00. I will give you until Monday, 29 November 2021 to reply to me privately and to CANCELL THE POLICY on my boyfriend's name, or i will take this matter further. Regards.

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Replies (2)
The Unlimited
The Unlimited's reply24 Nov 2021, 17:48
Official
Hi Upset,



Many thanks for writing to us on your boyfriend’s behalf. Judging by your review, we can tell that you love him a whole lot and he’s certainly lucky to have you in his life. It’s extremely embarrassing to hear that he hasn’t received the unparalleled service that we promise all our customers. We’re genuinely sorry for the experience that he’s had with us and we promise to do better from here onwards. During our chat with you earlier today, you informed us that your boyfriend was unavailable and it would be best for us to contact him tomorrow. Our team will make sure to give him a call tomorrow morning.

The Unlimited
The Unlimited's reply25 Nov 2021, 12:56
Official
Hi Upset,



We hope that you’ve had a beautiful morning. Kindly note that we’ve contacted your boyfriend and he’s been assisted him with a cancellation of the membership which was in his name. As he informed us that he didn’t agree to the cover, we’ll investigating how the membership was captured without his consent. We’ll provide him with feedback regarding this, as well as his refund query in 5-7 working days.