The Unlimited - Bad service

After almost a year and a half of paying premiums to The Unlimited, I submitted my first dent claim. Attempts to hear how the claim was progressing, was unsuccessful. I sent an email to customer care and received no reply. I called from my cell phone for 3 days in a row and all I got was music in my ears. Their service is pathetic. This was my first claim after paying the premium faithfully for many, many months. No thank you. Extremely poor service.