THE UNLIMITED - BAD EXPERIENCE

I will be sharing my Facebook Review here and the answers The Unlimited has given me, see below:

BIGGEST ******** IN THE WORLD!!

They opened a policy for my nanny without her understanding what she was committing to. We asked them to first send information on what the policy is about, which they failed to do yesterday.

This morning they give her a call and she gets told she needs to go fetch her welcome pack as soon as possible. I then took over the call because these people are *******. I explicitly told her to cancel the policy which she said she would do and did not do.

We contacted to call center now and my nanny asked them directly to cancel the policy, the man she was talking to did not want to cancel the policy until she gave him a detailed reason why. She said she will not explain why and want this to be canceled. She never agreed to the terms but wanted the information first. THESE PEOPLE WILL JUST ***** FROM YOU. We are still waiting to see if they will cancel this policy! I am furious at the moment. How can people ***** from others who can barely afford these things anyway? AND how can you do this to people without them seeing any documents? OR have any proper knowledge of what it is that they are 'purchasing'. My nanny could not even explain to me what the policy was about.

I WILL BE TAKING LEGAL ACTION!

The Unlimited Hi Kanya Jordaan Wattrus, we're very concerned to hear about your nanny's experience with us and we would like the opportunity to look into this matter. Please inbox us her details and we will give her a call this morning.

Kanya Jordaan Wattrus Her policy number is ACO035188. We have requested a cancellation directly from the sales lady that contacted her (Taryn) and your call centre. She spoke directly to the Customer Care Line and asked for the cancellation. We are not interested in anything BUT cancelling this policy. It was never supposed to be opened in the first place. She said to the man in the call centre that she wants it cancelled and he would not listen to her until she gave a detailed explanation. She does not need to explain anything. She has not yet received the sms to say that the policy has been cancelled. I am acting on behalf of her now and you are welcome to contact me directly. We want written confirmation that the policy has been cancelled. I need to let you know that I will be taking legal action against your company.

The Unlimited Hi Kanya Jordaan Wattrus, thanks for your time on the phone today and for giving us the opportunity to resolve this matter. If there’s anything else we can do to help you, please pop us a message below or give us a call on ***.

Kanya Jordaan Wattrus I just received a call from a lady saying that her policy has been cancelled. We have received an sms to confirm that the policy has been cancelled. Unfortunately, I do not believe that no monies will be deducted so we will have to wait and see. Many reviews here and on Hello Peter shows that you keep debiting accounts even though policies have been cancelled. I will still be laying a complaint with the Consumer Goods and Services Ombud.