The unlimited

When I purchased this policy, I was explicitly assured by your sales representative that I would be covered for hospital cash back in the event of hospitalization. However, I have recently been informed that my coverage only includes accidental benefits, which is not what was promised to me.

In light of this misrepresentation, I also request that you provide the voice recording of the sales conversation where I was sold the policy, as evidence of the coverage that was promised. Please send me a copy of this recording, along with the details of the cancellation and refund process.

Should this matter not be resolved promptly, I will have no choice but to escalate the issue to the ombudsman.

I expect your immediate attention to this matter and look forward to your response