The Unlimited /Auto Prestige

I've always had my doubts about this company but decided to give them a chance in November 2018 when I signed on for an #AUTOPRESTIGE policy where all my existing Scratches etc to the Value of R3000.00 will be covered. I constantly called them to send me the details on how to claim. The FIRST time I was contacted by THE UNLIMITED was in February 2019 after emails were sent to them in January 2019. Still haven't received any details until I eventually called and requested they send me the documents while I wait on the call (keep in mind that the terms and conditions on the policy was only sent to me at this time, yet I took out the policy in November 2018). After 3 Debits, I eventually put through my first claim and haven't received feedback from them until I called AGAIN and forced them to deal with my issue immediately. I was also asked to send my claim directly to the assessment department. Another 2 weeks wait and then they get back to me to say my claim is REJECTED. Oh wait, even better, they deduct my next debit on time, but no service being rendered. Other Issues: Call Centre staff speak to you as if you owe them something, drop the call on you when they feel like. What irritates me even more is when you guys need the sale, you are quick to call random numbers and persuade people in taking on your product. I require a full refund of all my debits to you.