1 reviews | Active since Jan 2022
The Unlimited are ****s!
I am writing to express my profound dissatisfaction with the service I have received from The Unlimited regarding my insurance claim. My experience has been nothing short of frustrating and unacceptable.
In February, I was sold a policy under the assurance that it would cover windscreen repairs. However, upon attempting to file a claim, I was informed that windscreens are not covered under my policy. This is a clear case of misrepresentation.
I requested an investigation and cancellation of my policy from inception on 25 June 2024, as referenced in TU***-1 / CC-***. Instead of addressing my concerns, I received a call merely confirming the cancellation of my policy going forward, with no mention of an investigation. Since then, I have not been contacted regarding the investigation, and my account continues to be debited.
Despite my efforts to stop these unauthorized debits through my bank, FNB, I have received no assistance. I sent another message on 15 September 2024, which has also gone unanswered.
This level of service is unacceptable. I demand an immediate investigation into my initial complaint, a full refund of all debited amounts since 25 June 2024, and confirmation of the cancellation of my policy from inception. Failure to address these issues promptly will leave me no choice but to escalate this matter to the National Consumer Commission (NCC).
Thank you for bringing this matter to our attention. We apologise for the unacceptable service and frustration you've experienced regarding your claim and policy cancellation.
We take allegations of misrepresentation seriously and acknowledge our failure to meet your expectations. We did investigate your initial complaint, including the mis-selling of the policy and failed to reach you when we wanted to provide feedback.
To ensure your concerns are fully addressed, we've assign a dedicated specialist to contact you shortly. Please accept our sincerest apologies for the distress caused.
Thank you for bringing this matter to our attention. We apologise for the unacceptable service and frustration you've experienced regarding your claim and policy cancellation.
We take allegations of misrepresentation seriously and acknowledge our failure to meet your expectations. We did investigate your initial complaint, including the mis-selling of the policy and failed to reach you when we wanted to provide feedback.
To ensure your concerns are fully addressed, we've assign a dedicated specialist to contact you shortly. Please accept our sincerest apologies for the distress caused.