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Zama M
1 reviews | Active since Mar 2021
12 Nov 2024, 08:54
The unlimited are ****mers
So i took out an emergency assist plan with the unlimited which was R69 a month, taken directly from my payslip, and yesterday I realized that for the past two months they have been charging me almost R200 and I contacted them requesting answers as to why they were charging me this amount and I was informed that it's because I have added my beneficiaries, being shocked because I never did that I asked the consultant to tell me who my beneficiaries are and he informed me that no one was captured as my beneficiary, meaning I have been paying for people who are not there, what a ****, I would really like my money back as they took my money and paid for beneficiaries that are non existent without my consent. If there was a zero rating I would have given them a zero they are ****mers.
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Replies (3)
The Unlimited's replyOfficial
12 Nov 2024, 09:26Hi Zama.
Thank you for messaging us. We’re sorry that your experience hasn't been a good one. On 7/10/2024, we sent you an email confirming the annual increase and that's why your premium changed. Please note that your policy with us was on a month to month basis, which means that you’re covered for the months you’re debited for. There is no refund due to you as you were covered during the months when you paid your fee. This means that if anything had happened to you or a family member listed, during the time you had the policy, you had full access to all the benefits offered.
Thank you for messaging us. We’re sorry that your experience hasn't been a good one. On 7/10/2024, we sent you an email confirming the annual increase and that's why your premium changed. Please note that your policy with us was on a month to month basis, which means that you’re covered for the months you’re debited for. There is no refund due to you as you were covered during the months when you paid your fee. This means that if anything had happened to you or a family member listed, during the time you had the policy, you had full access to all the benefits offered.
The Unlimited's reply12 Nov 2024, 09:26
Official
Hi Zama.
Thank you for messaging us. We’re sorry that your experience hasn't been a good one. On 7/10/2024, we sent you an email confirming the annual increase and that's why your premium changed. Please note that your policy with us was on a month to month basis, which means that you’re covered for the months you’re debited for. There is no refund due to you as you were covered during the months when you paid your fee. This means that if anything had happened to you or a family member listed, during the time you had the policy, you had full access to all the benefits offered.
Thank you for messaging us. We’re sorry that your experience hasn't been a good one. On 7/10/2024, we sent you an email confirming the annual increase and that's why your premium changed. Please note that your policy with us was on a month to month basis, which means that you’re covered for the months you’re debited for. There is no refund due to you as you were covered during the months when you paid your fee. This means that if anything had happened to you or a family member listed, during the time you had the policy, you had full access to all the benefits offered.
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Zama M's updateReviewer Update
12 Nov 2024, 10:20Please explain to me how you added beneficiaries to that plan without my knowledge? And how you dont have any information on the beneficiaries, the consultant I spoke to made it clear that no one can add beneficiaries without my consent and I never requested for such, and how can a plan go from R69 to R199 in two years, I still maintain that something is off and it's very unfortunate that I was the victim in all of this and all you have to say about this is that I was on a month to month and had access to the benefits? Explain to me how I was charged for beneficiaries that I never added and are not even in your system or records?
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Zama M's update12 Nov 2024, 10:20
Reviewer Update
Please explain to me how you added beneficiaries to that plan without my knowledge? And how you dont have any information on the beneficiaries, the consultant I spoke to made it clear that no one can add beneficiaries without my consent and I never requested for such, and how can a plan go from R69 to R199 in two years, I still maintain that something is off and it's very unfortunate that I was the victim in all of this and all you have to say about this is that I was on a month to month and had access to the benefits? Explain to me how I was charged for beneficiaries that I never added and are not even in your system or records?
The Unlimited's replyOfficial
13 Nov 2024, 09:42Hi Zama.
Thank you for getting back to us. We have checked our system and we see that you were overcharged for October, therefore we'll refund you the difference. Please send us your bank statement so we can assist. We're sorry for the inconvenience caused by this.
Thank you so much for your feedback - it's customers like you that help us to do better every day.
Thank you for getting back to us. We have checked our system and we see that you were overcharged for October, therefore we'll refund you the difference. Please send us your bank statement so we can assist. We're sorry for the inconvenience caused by this.
Thank you so much for your feedback - it's customers like you that help us to do better every day.
The Unlimited's reply13 Nov 2024, 09:42
Official
Hi Zama.
Thank you for getting back to us. We have checked our system and we see that you were overcharged for October, therefore we'll refund you the difference. Please send us your bank statement so we can assist. We're sorry for the inconvenience caused by this.
Thank you so much for your feedback - it's customers like you that help us to do better every day.
Thank you for getting back to us. We have checked our system and we see that you were overcharged for October, therefore we'll refund you the difference. Please send us your bank statement so we can assist. We're sorry for the inconvenience caused by this.
Thank you so much for your feedback - it's customers like you that help us to do better every day.