JB
Jacques B

1 reviews | Active since Oct 2011

28 Apr 2017, 15:40

"The Unlimited" are living up to their name with unlimmeted spam phone calls

<p>Every few weeks I get a call from The Unlimited with their latest and greatest offer.</p> <p>Every time I ask the agent to please remove me from their database so that I never receive a call from them again. They assure me that they will.</p> <p>Once after one of these, I got a call again the next day.</p> <p>I have asked them if I can speak to a super visor - these are never available.</p> <p>I have left messages for the supervisor to call me back - they never call back.</p> <p> </p> <p>This company seems to be either ********* or incompatent. Or both...</p>

0
Replies (3)
The Unlimited
The Unlimited's reply28 Apr 2017, 16:00
Official

We always appreciate the feedback, the good, the bad and even the ugly.

After all, it gives us an opportunity to make this right! You can be sure that we will follow up on your complaint and get back to you within 24 hours.

Take care, The Unlimited

The Unlimited
The Unlimited's reply02 May 2017, 14:07
Official

We completely respect your need for privacy and we have since removed your details from our database. If there’s anything else we can help you with, please call us on ***. Take care The Unlimited

The Unlimited
The Unlimited's reply03 May 2017, 16:38
Official

Hi there Jacques,

Thanks so much for getting in touch and sharing your experience with us. It was great chatting to you and once again, we really are sorry that we haven’t done what our agents have promised – your name was not removed from our database and you kept on getting calls from us. So this is our public commitment to you: we respect your privacy and that you do not want to be called by any of our agents again and we confirm that your contact details have been added to our Do Not Contact list. Thank you for giving us the opportunity to sort this out.

Take care,

The Unlimited