The Unlimited are in human

My Fiancee has a funeral policy with the unlimited for more then 48months now, so she missed a payment in June of 2020 that was still in the heart of the covid19 pandemic so now my fiancee is due for her cash back as promised by the unlimited and they are now says that her payments had to be successful for 48 months, I mean we have had a pandemic and she missed one payment only in all this time and they do not want to assist in this trying times. I need this to be heard that a company like the unlimited can merely just turn their backs on a loyal client that was effected by the pandemic as everyone this is really so heartbreaking what if this was a funeral claim what would they have said, My mother in law has also notified that us that some of the unlimited consultants were at her house as the address on the policy still has her address, the consultants confirmed that my fiancee was due her cash back. please make this public for the world to see i will also be posting this to all social media outlets