LN
Lithalethu N
1 reviews | Active since Mar 2013
26 Oct 2021, 14:36
The Unlimited and my endless battles to rectify my debit date.
They sold me a policy and we concluded with the salesperson that they would deduct money on my account on the 2nd of every month. This never happens but they always deduct money from my account on random days and this always causes a great inconvenience for me. But they do not care that i call and ask for this to be rectified or to return funds to my account. clearly showing they do not care at all for their clients. i would give zero stars if this was possible.
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The Unlimited's replyOfficial
26 Oct 2021, 20:02Hi Lithalethu,
Thank you for bringing this matter to our attention. We sincerely apologise for not keeping our promise to you and for debiting your account before your requested debit date. Sometimes we don't get it right and this incident is one of those moments. We had processed your refund was yesterday, as you were debited early in error and the payment will reflect in your account in 24-48 hours. Once again, we really appreciate that you’ve bought this to our attention as it helps us to improve our services.
Thank you for bringing this matter to our attention. We sincerely apologise for not keeping our promise to you and for debiting your account before your requested debit date. Sometimes we don't get it right and this incident is one of those moments. We had processed your refund was yesterday, as you were debited early in error and the payment will reflect in your account in 24-48 hours. Once again, we really appreciate that you’ve bought this to our attention as it helps us to improve our services.
The Unlimited's reply26 Oct 2021, 20:02
Official
Hi Lithalethu,
Thank you for bringing this matter to our attention. We sincerely apologise for not keeping our promise to you and for debiting your account before your requested debit date. Sometimes we don't get it right and this incident is one of those moments. We had processed your refund was yesterday, as you were debited early in error and the payment will reflect in your account in 24-48 hours. Once again, we really appreciate that you’ve bought this to our attention as it helps us to improve our services.
Thank you for bringing this matter to our attention. We sincerely apologise for not keeping our promise to you and for debiting your account before your requested debit date. Sometimes we don't get it right and this incident is one of those moments. We had processed your refund was yesterday, as you were debited early in error and the payment will reflect in your account in 24-48 hours. Once again, we really appreciate that you’ve bought this to our attention as it helps us to improve our services.