SH
Shaandre H
1 reviews | Active since Aug 2016
12 May 2021, 17:37
The Unlimited
I've recieved a phone call from on of the unlimited agents. I speak under correction but I think her name is Marion.
She explained to me about a scratch and dent cover for my car and I said I'm not interested. She then told me to confirm my ID number and account number. I asked why she said it's to check if I'm a SA citizen, I then made the mistake of confirming my details. I've recieved a DebiCheck notification from my bank and I declined as I told this consultant I DO NOT WANT THIS MEMBERSHIP. I then got a SMS to say that the unlimited will process with normal debit order process.
What does this mean? I said I do not want this membership and now you wanting to debit my account.
Helpful (0)
Replies (5)0
Replies (5)
The Unlimited's replyOfficial
12 May 2021, 19:53Hi Shaandre,
Thank you so much for writing to us. We’re truly appalled to hear about what has happened to you. We understand that our team member may have been eager for you to join our family, however, she should have respected your decision to decline the membership. Kindly note that with the DebiCheck system, the bank still allows the normal debit order to be processed even though you rejected the DebiCheck authentication. We’ll be contacting you tomorrow morning to resolve this matter so that no premiums are collected from your bank account.
Thank you so much for writing to us. We’re truly appalled to hear about what has happened to you. We understand that our team member may have been eager for you to join our family, however, she should have respected your decision to decline the membership. Kindly note that with the DebiCheck system, the bank still allows the normal debit order to be processed even though you rejected the DebiCheck authentication. We’ll be contacting you tomorrow morning to resolve this matter so that no premiums are collected from your bank account.
The Unlimited's reply12 May 2021, 19:53
Official
Hi Shaandre,
Thank you so much for writing to us. We’re truly appalled to hear about what has happened to you. We understand that our team member may have been eager for you to join our family, however, she should have respected your decision to decline the membership. Kindly note that with the DebiCheck system, the bank still allows the normal debit order to be processed even though you rejected the DebiCheck authentication. We’ll be contacting you tomorrow morning to resolve this matter so that no premiums are collected from your bank account.
Thank you so much for writing to us. We’re truly appalled to hear about what has happened to you. We understand that our team member may have been eager for you to join our family, however, she should have respected your decision to decline the membership. Kindly note that with the DebiCheck system, the bank still allows the normal debit order to be processed even though you rejected the DebiCheck authentication. We’ll be contacting you tomorrow morning to resolve this matter so that no premiums are collected from your bank account.
The Unlimited's replyOfficial
13 May 2021, 15:03Hi Shaandre,
Thank you for giving us a few minutes of your time earlier today. We can confirm that your membership is now cancelled. Kindly note that we've investigated the call which took place between you and our team member and we found that you’re right, you absolutely did not agree to policy. With this said we’d like to sincerely apologise for the actions of our colleague. Please know that we've escalated this matter to the relevant department and we can assure you that corrective steps will be taken against her. We tried to get in touch with you again at 10:56AM so that we could provide you with this feedback and unfortunately, we were unable to get through to you. If we happen to debit your account, please forward a copy of your bank statement to the email address that we've sent you privately. Once again, we appreciate your feedback as it helps us to improve our services.
The Unlimited's reply13 May 2021, 15:03
Official
Hi Shaandre,
Thank you for giving us a few minutes of your time earlier today. We can confirm that your membership is now cancelled. Kindly note that we've investigated the call which took place between you and our team member and we found that you’re right, you absolutely did not agree to policy. With this said we’d like to sincerely apologise for the actions of our colleague. Please know that we've escalated this matter to the relevant department and we can assure you that corrective steps will be taken against her. We tried to get in touch with you again at 10:56AM so that we could provide you with this feedback and unfortunately, we were unable to get through to you. If we happen to debit your account, please forward a copy of your bank statement to the email address that we've sent you privately. Once again, we appreciate your feedback as it helps us to improve our services.
SH
Shaandre H's updateReviewer Update
25 Jun 2021, 19:57After the response I got from the unlimited group, my account was debited today 25/06/2021.
So after it was admitted that I did not sign up for this policy it still gets debited.
How is this possible and am I getting reimbursed?
I'm so disgusted in this.
So after it was admitted that I did not sign up for this policy it still gets debited.
How is this possible and am I getting reimbursed?
I'm so disgusted in this.
SH
Shaandre H's update25 Jun 2021, 19:57
Reviewer Update
After the response I got from the unlimited group, my account was debited today 25/06/2021.
So after it was admitted that I did not sign up for this policy it still gets debited.
How is this possible and am I getting reimbursed?
I'm so disgusted in this.
So after it was admitted that I did not sign up for this policy it still gets debited.
How is this possible and am I getting reimbursed?
I'm so disgusted in this.
The Unlimited's replyOfficial
26 Jun 2021, 09:14Hi Shaandre,
Thank you so much for alerting us that your bank account has been debited after you’ve cancelled the membership. We’ve notified our collections department about this matter and we’ve also logged a refund for the premium we collected on the 25/06/2021. We’ll provide you with feedback regarding your refund in 24-48 working hours. Please accept our most sincere apologies for any inconvenience caused.
Thank you so much for alerting us that your bank account has been debited after you’ve cancelled the membership. We’ve notified our collections department about this matter and we’ve also logged a refund for the premium we collected on the 25/06/2021. We’ll provide you with feedback regarding your refund in 24-48 working hours. Please accept our most sincere apologies for any inconvenience caused.
The Unlimited's reply26 Jun 2021, 09:14
Official
Hi Shaandre,
Thank you so much for alerting us that your bank account has been debited after you’ve cancelled the membership. We’ve notified our collections department about this matter and we’ve also logged a refund for the premium we collected on the 25/06/2021. We’ll provide you with feedback regarding your refund in 24-48 working hours. Please accept our most sincere apologies for any inconvenience caused.
Thank you so much for alerting us that your bank account has been debited after you’ve cancelled the membership. We’ve notified our collections department about this matter and we’ve also logged a refund for the premium we collected on the 25/06/2021. We’ll provide you with feedback regarding your refund in 24-48 working hours. Please accept our most sincere apologies for any inconvenience caused.
The Unlimited's replyOfficial
30 Jun 2021, 08:31Hi Shaandre,
We trust that you're doing well. Please note that your refund was paid out to you yesterday afternoon. The funds will take 24-48 hours to reflect in your bank account. We’re truly sorry once again for any inconvenience or frustration caused.
We trust that you're doing well. Please note that your refund was paid out to you yesterday afternoon. The funds will take 24-48 hours to reflect in your bank account. We’re truly sorry once again for any inconvenience or frustration caused.
The Unlimited's reply30 Jun 2021, 08:31
Official
Hi Shaandre,
We trust that you're doing well. Please note that your refund was paid out to you yesterday afternoon. The funds will take 24-48 hours to reflect in your bank account. We’re truly sorry once again for any inconvenience or frustration caused.
We trust that you're doing well. Please note that your refund was paid out to you yesterday afternoon. The funds will take 24-48 hours to reflect in your bank account. We’re truly sorry once again for any inconvenience or frustration caused.