DA
Dineo A

1 reviews | Active since Nov 2021

28 Nov 2021, 12:45

The Unlimited

Since they said they will reply me within 24 to 48hr I have to call them bcoz they don't reply the Ada lady told me I must fill the other I don't know which form coz I dit email them every thing n they dit receive it suddenly they didn't I don't know what is wrong with them coz its been 3yrs I'm waiting for my claim I still struggle n my brada was a bread winner so I'm in debt even now n I'm not working to pay the funeral cost we survive of my 2 children grant I icant handle the debts n I call again I talk with gift mtolo tell me Dat there's not such thing of email again they have to approve my claim coz they got everything n their problems is Dat they can't communicate with me for feedback I must call again to ask how far is my claim unlimited they think for themselves not other people how I struggle with my brother's funeral imagine 3yrs its painful

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Replies (2)
The Unlimited
The Unlimited's reply28 Nov 2021, 19:20
Official
Hi Dineo, 

We’re truly shocked to hear how long you’ve been waiting for feedback on your claim and we sincerely apologise for you having to wait this long. Please accept our deepest of condolences on the passing away of your beloved brother. We hope that time has helped you to heal through this tremendous loss. We understand that this has been frustrating and you’ve been put under heavy financial stress. We can assure you that we’ll do everything in our power to make sure that this matter is resolved. One of our team members will be giving you a call tomorrow morning to assist you regarding your claim. 
The Unlimited
The Unlimited's reply29 Nov 2021, 09:58
Official
Hi Dineo,

We trust that you’re having an awesome Monday thus far. Thank you for taking the time to take our call this morning and for giving us the opportunity to assist you. We’ll provide you with an update on your claim by Wednesday this week.