AC
Anja C
1 reviews | Active since Jul 2021
17 Jul 2022, 21:55
The Unlimited
I have a policy with TheUnlimited, I have been hospitalized, the policy cover R2000 a day, been in hospital for 3 days, but its been 3 months, and there were terrible poor service from them, no money is been paid out, poor, poor service, also have gapcover with them, but also no payouts
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Replies (5)0
Replies (5)
The Unlimited's replyOfficial
18 Jul 2022, 09:43Hi Anja,
Thank you for expressing your concerns with us. Hearing that you’ve received poor service from us is truly appalling. Our aim is to untie the ordinary and deliver customer service that’s unapparelled by any other. We’d like to extend our heartfelt apology for any frustration that we might have caused you. We hope that after being hospitalised your road to recovery has been smooth and uncomplicated. Rest assured, a member from our team will be in touch with you this morning to aid you regarding your claim.
The Unlimited's reply18 Jul 2022, 09:43
Official
Hi Anja,
Thank you for expressing your concerns with us. Hearing that you’ve received poor service from us is truly appalling. Our aim is to untie the ordinary and deliver customer service that’s unapparelled by any other. We’d like to extend our heartfelt apology for any frustration that we might have caused you. We hope that after being hospitalised your road to recovery has been smooth and uncomplicated. Rest assured, a member from our team will be in touch with you this morning to aid you regarding your claim.
The Unlimited's replyOfficial
18 Jul 2022, 10:05Hi Anja,
We've attempted to contact you and unfortunately, we were unable to get through to you. Please pop us a message below, when you're free to speak and we'll give you a call shortly to assist you.
We've attempted to contact you and unfortunately, we were unable to get through to you. Please pop us a message below, when you're free to speak and we'll give you a call shortly to assist you.
The Unlimited's reply18 Jul 2022, 10:05
Official
Hi Anja,
We've attempted to contact you and unfortunately, we were unable to get through to you. Please pop us a message below, when you're free to speak and we'll give you a call shortly to assist you.
We've attempted to contact you and unfortunately, we were unable to get through to you. Please pop us a message below, when you're free to speak and we'll give you a call shortly to assist you.
AC
Anja C's updateReviewer Update
18 Jul 2022, 18:02No, sorry you have more numbers of me to contact me, but you dont, no email, no service, you tell me you have unbeatable service, but there is No service, every time there is some documents you still require, but you dont send me email to ask, Every time I need to contact you, every month I pay my policy, but if there is a claim, there is no service
The unlimited, POOR SERVICE, NO SERVICE
The unlimited, POOR SERVICE, NO SERVICE
AC
Anja C's update18 Jul 2022, 18:02
Reviewer Update
No, sorry you have more numbers of me to contact me, but you dont, no email, no service, you tell me you have unbeatable service, but there is No service, every time there is some documents you still require, but you dont send me email to ask, Every time I need to contact you, every month I pay my policy, but if there is a claim, there is no service
The unlimited, POOR SERVICE, NO SERVICE
The unlimited, POOR SERVICE, NO SERVICE
The Unlimited's replyOfficial
18 Jul 2022, 20:19Hi Anja,
Thank you for getting back to us. We understand the frustration this matter has caused you and we're wholeheartedly sorry for this. Please note that we tried calling you because in order to start the claim process we need to have a telephonic conversation with you. With that being said, we’ll try again first thing in the morning. We don’t always get it right but we’re eager to assist when we've dropped the ball.
The Unlimited's reply18 Jul 2022, 20:19
Official
Hi Anja,
Thank you for getting back to us. We understand the frustration this matter has caused you and we're wholeheartedly sorry for this. Please note that we tried calling you because in order to start the claim process we need to have a telephonic conversation with you. With that being said, we’ll try again first thing in the morning. We don’t always get it right but we’re eager to assist when we've dropped the ball.
The Unlimited's replyOfficial
19 Jul 2022, 16:37Hi Anja
Thank you for taking our calls today and for giving us the opportunity to take you through your Gap cover claim outcome. Your hospital cash benefit claim is still under assessment and we'll provide you with feedback in 24-48 working hours.
The Unlimited's reply19 Jul 2022, 16:37
Official
Hi Anja
Thank you for taking our calls today and for giving us the opportunity to take you through your Gap cover claim outcome. Your hospital cash benefit claim is still under assessment and we'll provide you with feedback in 24-48 working hours.