FR
Franco R

1 reviews | Active since Jan 2026

26 Jan 2026, 22:59

The unlimited ******

In Oct 2025 I was approach by 2 of the unlimited street sales reps and the told me about the insurance that unlimited offers, I told them that I don't need anything since my car is already covered by another insurance company, they insisted that I just register my account to help them out and told me no debit orders will go off they'll just help me to make it easier for when I'm interested in the cover, I eventually agreed to register so long but was never interested in the cover but wanted to help them make their target, in January this year after going through my bank statements I noticed that there has been debit orders going off since Oct, I emailed their costumer care department on 5 January 2026 explaining that this is ***** since I never agreed to it and tried helping the guys out and all they can say is someone will contact me in 3-5 working days, so please everyone reading this don't ever talk. To anyone representing the unlimited group you see on the street they ****** and don't care about their people at all, after reading through some posts online I noticed that I'm not the only one this has happened to there has been a few people that got ****med by them the same way, I'll be reporting this matter to the ombudsman if I haven't received a refund and immediate cancelation withing the next 3 days

0
Replies (4)
The Unlimited
The Unlimited's reply27 Jan 2026, 08:11
Official
Hi Franco,

We apologize for your experience. Our agents are thoroughly trained as brand representatives, and we do not condone such behaviour. A specialist will contact you today.


 
FR
Franco R's update27 Jan 2026, 18:02
Reviewer Update
No one called me today?? I'll be reporting this matter to the ombudsman since everytime I send a email I get told someone will call me in 3-5 working days and now again get told someone will call me today but no one did, obviously i won't get my money back without taking it further
The Unlimited
The Unlimited's reply27 Jan 2026, 18:33
Official
Hi Franco,

We’re truly sorry for the frustration this has caused and understand your concerns. Please allow us to urgently escalate this matter so a specialist can contact you tomorrow and assist with resolving it promptly.
FR
Franco R's update28 Jan 2026, 22:49
Reviewer Update
I once again Waited whole day and gave you time to sort this out but you guys out here joking with people and pushing time to deduct more money this matter has been reported to the ombudsman