The Unlimited

I received a call from an agent from The Unlimited and she explained that she had an excellent suggestion for a car insurance package. I told her that my vehicle was already insured, and after her hasty rendition of what the package included I asked her to email me the information so that I could peruse it at my leisure and then make an informed decision as to whether I am interested or not. She agreed to do so and I waited for the email. I received an SMS saying, "Welcome to the Unlimited Family ... " and shortly thereafter an email with the same message saying that "Get ready to enjoy unbelievable benefits and unbeatable value. You will receive the confirmation of your benefits in the next 48 hours." It also included a helpdesk contact number, which I promptly called to try to determine what was going on. The agent on the line could not detect any information regarding my name, ID Number and said that I should call back on Monday. I said to her that I at no time accepted the offer, nor authorised anyone/The Unlimited to set up a debit order on my bank account, and that I hope that they had not actioned a debit order on my bank account. This is absolutely unacceptable as I at no time accepted the offer. The SMS and email sent to me inferred that I had done so, which is not true. This is totally unacceptable. I would like someone there to please explain why this happened. The phonecall from the original agent appeared to be deceptive and misleading.