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hloni M

1 reviews | Active since Oct 2018

26 Oct 2018, 10:01

The unlimited

Good day my name is nonhlanhla mollo I am with the unlimited insurance company I lost my dadfeedbck he 5th of October 2018 on the 8th I called the insurance to claim I was told to send the stated documents and i was given forms to give to the dr to complete I expected the company to make payment for me to make arrangements for the funeral I called to follow up and I was told they didnt receive the particulars and I resent them on 15th October I called again and I was told to send other documents which I did On the 16th ibrecieved an sms stating all the documents have been recieved I should recieve feedback by the end of that come friday I haven't yet received anything from them I called again an agent tells me I should recieve the money the following week which is this week days have gone by but still haven't recieved anything I make a call this morning to ask what is going only to find out that they wont be paying the policy their reason is because my dad had a chronic disease so they dont cover that what frustrates me is that when I signed up they didnt tell me they dont cover people with chronic diseases please assist me in regards with this issue

Thank you

0
Replies (4)
The Unlimited
The Unlimited's reply26 Oct 2018, 12:01
Official

Hi Hloni,

Thank you for bringing this to our attention. We are currently looking into your claim and will provide you with feedback in the next 24 hours.

The Unlimited
The Unlimited's reply26 Oct 2018, 14:27
Official

Hi Hloni,

Thanks for your time on the phone this afternoon. Once again, our deepest condolences go out to you and your family. As explained, pre-existing medical conditions are not covered on your AcciCash Plus policy. We have listened to a call that was made to you after you policy was taken and found that this was mentioned to you, we have also emailed you a copy of this call. If there’s anything else we can do to help you, please pop us a message below or give us a call on ***.

hM
hloni M's update26 Oct 2018, 16:09
Reviewer Update
Hi as per our last conversation I have sent the form from the dr stating that the cause of death is not from froma chronic disease he had thus far the is no resolution until you clarify the form from the dr stating that the cause is not fromthe existing illness
The Unlimited
The Unlimited's reply26 Oct 2018, 16:44
Official

Hi Hloni,

Thanks for getting back to us. We will call you once we receive your letter.