PC
Penny C

1 reviews | Active since Nov 2019

02 Dec 2019, 11:50

THE UNLIMITED

Put every obstacle in the way when trying to claim! Should have ZERO stars I was sold a policy should a loved one go into hosptial it pays out so much a day, yes T's & C's apply, but they dont tell you everything, seems quite normal, sent all the relevant hosptial bills docs bills , THEN thats not all that they require, they also want to see all the visits to all the other doctors in the last 5 years, then ech doctor wants to charge you to fill the form in, THIS DOES NOT HAVE ANYTHING TO DO WITH THE ISSUE ON HAND as they have the hospital bill with all the details. A PLOY TO TAKE YOUR MONEY AND NOT PAY OUT, YOU SEND AN EMAIL THE.SEND YOU AN SMS ASK YOU FOR OUTSTANDING DOC'S, QUESTION? PHONE THEM, THIS HAS BEEN GOING ON FOR 4 WEEKS! D

0
Replies (6)
The Unlimited
The Unlimited's reply02 Dec 2019, 19:23
Official
Hi Penny,

We're very troubled to hear about the experience you've had with us and would like the opportunity to look into this matter. We will give you a call tomorrow morning to assist you. 
The Unlimited
The Unlimited's reply03 Dec 2019, 14:45
Official
 Hi Penny,

Thank you for taking our call today. Your claim is under review and we will provide you with feedback before close of business today.
The Unlimited
The Unlimited's reply03 Dec 2019, 16:53
Official
Hi Penny, 
 
 
Thank you for taking our call. Your first claim is under final review and we’re still looking into your second claim. We will get back to you within 24 working hours with feedback. 
The Unlimited
The Unlimited's reply04 Dec 2019, 16:56
Official
Hi Penny, 
 
 
Thank you for taking our call today. Your second claim is under assessment and we will provide you with feedback in 24 working hours. 
The Unlimited
The Unlimited's reply05 Dec 2019, 17:04
Official
 Hi Penny, 

 
Thank you for taking our call today. We're really sorry for the delay in your feedback and we want to thank you for your patience as we conclude your claim.  As explained, we will provide you with feedback  tomorrow. 

The Unlimited
The Unlimited's reply09 Dec 2019, 17:03
Official
Hi Penny, 
 
 Thank you for taking our call. Your claim has been approved and the payment will reflect in your account within 24 to 48 working hours.