JZ
Jenny Z
1 reviews | Active since May 2018
16 Mar 2022, 12:52
The Unlimited
After having cancelled my contract and receiving proof of cancellation, The Unlimited continue to debit my account. I have e mailed them numerous times and no reply received. I have noticed that each time they debit my account they change the name of their company so that you can never put a stop to the debit order. This is how ********s operate. I have now been into the bank to reverse the payment, and have put a stop to it, but I am sure they will debit with a different configuration of their name next month.
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Replies (2)
The Unlimited's replyOfficial
16 Mar 2022, 15:39Hi Jenny,
Thank you for taking our call today and for allowing us the opportunity to assist you. Firstly, we’d like to extend our most sincere apology for the inconvenience we’ve caused you. We’re an authorised financial service provider that’s been shifting the lives of our Unlimited family for 28 years, therefore we’re not a ****. Your refund request has been logged with our administration department and we’ll provide you with feedback within 24-48 working hours. We’ve also sent you our complaint procedure via SMS, should you request to lodge a formal complaint against us.
The Unlimited's reply16 Mar 2022, 15:39
Official
Hi Jenny,
Thank you for taking our call today and for allowing us the opportunity to assist you. Firstly, we’d like to extend our most sincere apology for the inconvenience we’ve caused you. We’re an authorised financial service provider that’s been shifting the lives of our Unlimited family for 28 years, therefore we’re not a ****. Your refund request has been logged with our administration department and we’ll provide you with feedback within 24-48 working hours. We’ve also sent you our complaint procedure via SMS, should you request to lodge a formal complaint against us.
The Unlimited's replyOfficial
17 Mar 2022, 10:36Hi Jenny,
We trust that you’re having an awesome Thursday thus far. Your refund for the month of February has been process today and payment will reflect in your account within 24-48 working hours. Once again, we sincerely apologise for the inconvenience we’ve caused you.
The Unlimited's reply17 Mar 2022, 10:36
Official
Hi Jenny,
We trust that you’re having an awesome Thursday thus far. Your refund for the month of February has been process today and payment will reflect in your account within 24-48 working hours. Once again, we sincerely apologise for the inconvenience we’ve caused you.