1 reviews | Active since Nov 2021
The service is just exhausting honestly
The Unlimited cannot just surprise its clients and do right by them. I'm on the same damn road yet again with these guys and I feel like I'm reliving the pain. My entire family has been with The Unlimited for years now and the service continues to disappoint. I have never, in my life felt this stupid for giving a second chance. My mother departed on the 29th of September 2021 due to natural causes, I registered a claim on the 6th of October.. There's a document that was missing when I put through a claim, I ensured to send it soon as I could (14th of October) Now tell me how long after that am I meant to wait for a "Funeral" payout? Keep in mind we're already in November!? This is distressing! We have to deal with the pain of losing our mother and the poor service from these guys? It really isn't fair. Are you guys lowkey asking us to cancel all our memberships with you? I really don't understand.
Thank you so much for writing to us. A thought of comfort and condolences to you and your family. May fond memories of your mother bring you comfort during this hard time in your life. We're truly sorry for the prolonged claims process, our aim is to always provide our customers with excellent customer service, we're troubled that you've received the opposite of what we aim to offer to the members of our family. Please note that we attempted to give you a call this morning so that we make things right with you and unfortunately, your phone was unanswered. When you're available to take our call, kindly pop us a message below and we'll reach out to you again.
Thank you so much for writing to us. A thought of comfort and condolences to you and your family. May fond memories of your mother bring you comfort during this hard time in your life. We're truly sorry for the prolonged claims process, our aim is to always provide our customers with excellent customer service, we're troubled that you've received the opposite of what we aim to offer to the members of our family. Please note that we attempted to give you a call this morning so that we make things right with you and unfortunately, your phone was unanswered. When you're available to take our call, kindly pop us a message below and we'll reach out to you again.