LM
Lungisani M
1 reviews | Active since Jun 2020
07 Dec 2022, 12:19
The *******!!!!
What a nonsense insurer, this company is a ****. My wife had a gap cover policy with them. It happened that our 2 kids were admitted at a private hospital and there were fees that the medical aid doesn't cover. My wife has been trying to claim on the cover but till today, the claim hasn't been paid. They keep requesting documents, and when we send those documents they keep quite. We suppose to call them and check if they received them and are they in order. They just don't want to pay at all!!!
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Replies (6)0
Replies (6)
The Unlimited's replyOfficial
07 Dec 2022, 14:02Hi Lungisani, Thank you for raising this matter with us. Please accept our apologies for the trouble that you and your wife have had to face in trying to claim for your children. A specialist from our team will give her a call today and assist with your claim enquiry further.
The Unlimited's reply07 Dec 2022, 14:02
Official
Hi Lungisani, Thank you for raising this matter with us. Please accept our apologies for the trouble that you and your wife have had to face in trying to claim for your children. A specialist from our team will give her a call today and assist with your claim enquiry further.
The Unlimited's replyOfficial
07 Dec 2022, 16:58Hi Lungisani,
Please note that we've attempted calling your wife three times on the number provided and unfortunately, the call was answered but dropped instantly. Kindly let us know when we can call her again so that we can assist further.
Please note that we've attempted calling your wife three times on the number provided and unfortunately, the call was answered but dropped instantly. Kindly let us know when we can call her again so that we can assist further.
The Unlimited's reply07 Dec 2022, 16:58
Official
Hi Lungisani,
Please note that we've attempted calling your wife three times on the number provided and unfortunately, the call was answered but dropped instantly. Kindly let us know when we can call her again so that we can assist further.
Please note that we've attempted calling your wife three times on the number provided and unfortunately, the call was answered but dropped instantly. Kindly let us know when we can call her again so that we can assist further.
LM
Lungisani M's updateReviewer Update
07 Dec 2022, 17:21She answered the call but no one spoke from the other side, it was once. Please call her in the morning before 9H00, if you fail to do so please call her after 14H00
LM
Lungisani M's update07 Dec 2022, 17:21
Reviewer Update
She answered the call but no one spoke from the other side, it was once. Please call her in the morning before 9H00, if you fail to do so please call her after 14H00
The Unlimited's replyOfficial
07 Dec 2022, 19:17We’re truly sorry about that, Lungisani. We’ll give her a call first thing tomorrow morning.
The Unlimited's reply07 Dec 2022, 19:17
Official
We’re truly sorry about that, Lungisani. We’ll give her a call first thing tomorrow morning.
The Unlimited's replyOfficial
13 Dec 2022, 09:50Hi Lungisani,
We hope that you're well. Please note that we tried calling your wife and she had said she was busy. Please note that we escalated the query to the service provider and we're awaiting feedback . Once we receive it, we'll give her a call.
We hope that you're well. Please note that we tried calling your wife and she had said she was busy. Please note that we escalated the query to the service provider and we're awaiting feedback . Once we receive it, we'll give her a call.
The Unlimited's reply13 Dec 2022, 09:50
Official
Hi Lungisani,
We hope that you're well. Please note that we tried calling your wife and she had said she was busy. Please note that we escalated the query to the service provider and we're awaiting feedback . Once we receive it, we'll give her a call.
We hope that you're well. Please note that we tried calling your wife and she had said she was busy. Please note that we escalated the query to the service provider and we're awaiting feedback . Once we receive it, we'll give her a call.
The Unlimited's replyOfficial
14 Dec 2022, 12:54Hi Lungisani,
We hope that your family is doing well. Please note that the service provider has been trying to get a hold of your wife so that they can assist her with the claim and unfortunately, the call wasn’t answered. Please let us know when we can try again.
We hope that your family is doing well. Please note that the service provider has been trying to get a hold of your wife so that they can assist her with the claim and unfortunately, the call wasn’t answered. Please let us know when we can try again.
The Unlimited's reply14 Dec 2022, 12:54
Official
Hi Lungisani,
We hope that your family is doing well. Please note that the service provider has been trying to get a hold of your wife so that they can assist her with the claim and unfortunately, the call wasn’t answered. Please let us know when we can try again.
We hope that your family is doing well. Please note that the service provider has been trying to get a hold of your wife so that they can assist her with the claim and unfortunately, the call wasn’t answered. Please let us know when we can try again.