TN
Thabisile N
1 reviews | Active since Jul 2019
20 Sept 2021, 16:58
The ******s and ******** - The Unlimited
A representative from the Unlimited came to see me and explained about their products, I then told her I will think about it and she then gave me a sim card that I must use should i be interested In one of their products of which I never used and she told me it was free of charge.To my surprise on my pay date a debit order from the Unlimited went through and I was shocked shocked because I did not give her my account number or even told her which bank i am banking with. I tried to call them and explained everything to the consultant she then transferred to someone that she said would help me bt my call was dropped until I gave up. Pls beware of the company called the Unlimited they are ******s.
Helpful (0)
Replies (5)0
Replies (5)
The Unlimited's replyOfficial
20 Sept 2021, 17:34Hi Thabisile,
Thank you so much for writing to us. We understand that you must've been so alarmed to learn that a membership was captured for you without your consent. We'd like to sincerely apologise for any panic and upset we may have caused you. At The Unlimited, honesty and integrity are our most fundamental values. We'd never want you to join our family or pay for cover unwillingly, as this goes against the very fiber of our being. We can assure you that we’re taking this matter very seriously and our team will be contacting you tomorrow morning to discuss it further.
The Unlimited's reply20 Sept 2021, 17:34
Official
Hi Thabisile,
Thank you so much for writing to us. We understand that you must've been so alarmed to learn that a membership was captured for you without your consent. We'd like to sincerely apologise for any panic and upset we may have caused you. At The Unlimited, honesty and integrity are our most fundamental values. We'd never want you to join our family or pay for cover unwillingly, as this goes against the very fiber of our being. We can assure you that we’re taking this matter very seriously and our team will be contacting you tomorrow morning to discuss it further.
TN
Thabisile N's updateReviewer Update
20 Sept 2021, 18:14I will be waiting for your call.
TN
Thabisile N's update20 Sept 2021, 18:14
Reviewer Update
I will be waiting for your call.
The Unlimited's replyOfficial
21 Sept 2021, 08:56Hi Thabisile,
We hope that you’re doing well. Kindly note that we've just sent you a message on Facebook. At your earliest convenience, please check your inbox and get back to us.
The Unlimited's reply21 Sept 2021, 08:56
Official
Hi Thabisile,
We hope that you’re doing well. Kindly note that we've just sent you a message on Facebook. At your earliest convenience, please check your inbox and get back to us.
TN
Thabisile N's updateReviewer Update
21 Sept 2021, 09:53According to the Unlimited the policy taken against my will has been cancelled bt they said they cannot give me a refund of R162, which proves that this company is a **** and **********!!!
TN
Thabisile N's update21 Sept 2021, 09:53
Reviewer Update
According to the Unlimited the policy taken against my will has been cancelled bt they said they cannot give me a refund of R162, which proves that this company is a **** and **********!!!
The Unlimited's replyOfficial
21 Sept 2021, 19:04Hi Thabisile,
Thank you for reaching out to us again. We understand that the experience you’ve had with us has left you frustrated and led you to believe that we’re a ****. We’re an honest business which believes that we must always do what’s right. Due to you informing us that you didn’t agree to the cover, we cancelled it accordingly earlier today and we’ll be processing you a refund of R162,00 tomorrow morning. The payment will take 24-48 hours to reflect in your bank account. We’re deeply sorry for any inconvenience caused and we can assure you that this incident will be addressed internally, and corrective measures will be taken as it isn't how we operate.
The Unlimited's reply21 Sept 2021, 19:04
Official
Hi Thabisile,
Thank you for reaching out to us again. We understand that the experience you’ve had with us has left you frustrated and led you to believe that we’re a ****. We’re an honest business which believes that we must always do what’s right. Due to you informing us that you didn’t agree to the cover, we cancelled it accordingly earlier today and we’ll be processing you a refund of R162,00 tomorrow morning. The payment will take 24-48 hours to reflect in your bank account. We’re deeply sorry for any inconvenience caused and we can assure you that this incident will be addressed internally, and corrective measures will be taken as it isn't how we operate.