The most disappointing, terrible and abrupt service!!

I've never dealt with such a company that provides such terrible, unprofessional service with agents that have no interest in their clients.

i processed a claim on the 3rd of March 2019. 48 hours later a list of services providers were sent to me. The very next day i got the quotes done and sent them to the unlimited.

i had to make numerous amount of phone calls and send multiple emails with regards to an update on what was happening with my claim. After being very unhappy and abrupt client only did they sort it out. it's more than a month later and my vehicle is only being fixed next week(29th April) with their service provider.

i requested a few days ago that my policy be cancelled. after calling and asking an agent to call me back, giving her all of my details, she abruptly said she could not as she was busy. what is more important that client satisfaction?? i immediately asked her to have her team manager or manager call me as they shouldn't be as busy as her. i am yet to receive a response to call from all the emails, calls and online requests.

All i want is my policy cancelled and a refund for this month!!