NM
Nonhlanhla M

1 reviews | Active since Nov 2019

09 Nov 2019, 05:48

The Biggest *******... Terrible service, !!!

This company is the biggest *******. I have submitted my claim to them and its been almost two months I still have not heard from them. Every time I contact them, I kept on being told my claim is still with the investigators. I have submitted all the necessary documents to them and was told the claim would take a week and now its been two months.

I would never recommend anyone from ever thinking of joining this insurance, they do not honor their part of the commitment. I am sick and tired to always be the one contacting them and they don't every respond as their promises.

My policy number is SAj123736. I need urgent feedback or should I cancel this policy if they are no longer able to honor their commitment.

0
Replies (2)
The Unlimited
The Unlimited's reply09 Nov 2019, 08:16
Official
Hi Nonhlanhla, 
We so sorry to hear about your claiming experience with us. We will look into your claim first thing on Monday morning and provide you with feedback.
The Unlimited
The Unlimited's reply11 Nov 2019, 12:47
Official
 Hi Nonhlanhla, 

Thank you for taking our call today and for giving us the opportunity to look into this matter. Your claim has been approved and your payment will reflect in your account within 24 to 48 hours.