LM
Lungi M
1 reviews | Active since Nov 2019
10 Nov 2020, 16:38
The bad customer service from Unlimited
I submitted a dent claim to unlimited I think now is going to be two months full. I was asked to provide three quotes of which I did that. To this end my claim is not paid or proceed- I don't know how many email to them to follow up my claim no response. Two emails i sent with a a request notification and surprisingly report suggest that my email were deleted without being read.
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Replies (2)
The Unlimited's replyOfficial
10 Nov 2020, 20:05Hi Lungi,
Thank you so much for bringing the matter of your auto claim to our attention. We sincerely apologise to you for your experience thus far. Please know that this is not at all how we wish for our customers to experience our claims process and we'd never delete any correspondence from you. A member from our auto claims department will contact you tomorrow to assist you.
Thank you so much for bringing the matter of your auto claim to our attention. We sincerely apologise to you for your experience thus far. Please know that this is not at all how we wish for our customers to experience our claims process and we'd never delete any correspondence from you. A member from our auto claims department will contact you tomorrow to assist you.
The Unlimited's reply10 Nov 2020, 20:05
Official
Hi Lungi,
Thank you so much for bringing the matter of your auto claim to our attention. We sincerely apologise to you for your experience thus far. Please know that this is not at all how we wish for our customers to experience our claims process and we'd never delete any correspondence from you. A member from our auto claims department will contact you tomorrow to assist you.
Thank you so much for bringing the matter of your auto claim to our attention. We sincerely apologise to you for your experience thus far. Please know that this is not at all how we wish for our customers to experience our claims process and we'd never delete any correspondence from you. A member from our auto claims department will contact you tomorrow to assist you.
The Unlimited's replyOfficial
11 Nov 2020, 12:24Hi Lungi,
We've been trying to get in touch with you this morning and unfortunately, we're unable to get through to you. When you get the chance to talk, please may you contact us on *** and press 2 for assistance with your auto claim.
We've been trying to get in touch with you this morning and unfortunately, we're unable to get through to you. When you get the chance to talk, please may you contact us on *** and press 2 for assistance with your auto claim.
The Unlimited's reply11 Nov 2020, 12:24
Official
Hi Lungi,
We've been trying to get in touch with you this morning and unfortunately, we're unable to get through to you. When you get the chance to talk, please may you contact us on *** and press 2 for assistance with your auto claim.
We've been trying to get in touch with you this morning and unfortunately, we're unable to get through to you. When you get the chance to talk, please may you contact us on *** and press 2 for assistance with your auto claim.