LK
Lerato K

1 reviews | Active since Nov 2025

22 Nov 2025, 20:32

Terrible Service & Unauthorised Debits - Beware!

Worst experience in over a decade! Do not trust them with your policy. I am extremely disappointed with the service provided by The Unlimited. Despite multiple requests to cancel my policy since September, I continue to be debited. The company's persistence in running debit orders after explicit cancellation instructions is unacceptable.

I was misled about the monthly deduction amount, and my attempts to resolve this issue have been met with repetitive requests for my ID number. I have fulfilled this request multiple times, yet the policy remains active.

0
Replies (1)
The Unlimited
The Unlimited's reply23 Nov 2025, 08:03
Official
Hi  Lerato,

We're sorry that your experience hasn't been a great one. According to our records our team has attempted contacting you with no success in speaking to you hence the policy is still active.

However, we're here to help and make this right for you. One of our team members will contact you within 24- working hours.