Terrible service from the CLAIMS departments

Good day. Because i'm with the unlimited, they fix all scratches and damages. They've given me thus far excellent service but a few weeks ago i reversed out of my garage and damaged my car. I called the unlimited and they told me the process which they follow which is fair enough. I had only sent one quote and images of the damages but then i got an immediate response from an agent called Kershia Singh saying that they cannot proceed without two quotes. I then drove all the way to Rylands to get another quote with pictures taken and emailed it to ********** with my policy number in the subject line. It's been two days and no response from anyone. I called in once again saying that nothing was received which in fact i have confirmation thereof. Absolutely disappointed and this is not the first time. Thank you Kimone for calling me back and taking this further. I am sitting without a car and transport and would like this to be looked at immediately.