TERRIBLE SERVICE
The worst service one can ever ask for, taking advantage of the elderly etc. My mother took out dent cover, she paid for a couple of months and unfortunately had to claim, this is now 2 months on and still no feedback, we are called daily to take out cover with this group and then 1. inform them we already have cover 2. get no feedback on a claim 3. still took out the "pothole cover" which we are second guessing now as we never received the document with policy details and specifications etc. (especially after reading another customer's review regarding specifications of tyres, what specifications are these - AGAIN NO POLICY DOCUMENT AND NOTHING WAS SAID ABOUT THAT THE DAY THE POLICY WAS TAKEN OUT)
I personally take this as an insult towards my mom, she is not in a good space since she lost my father in July 2021 and was convinced by this company to take out cover with her little pension money.
I was told yesterday, after one of the sales people tried to sell me a policy and I informed her how unhappy we are that somebody would contact me by 10am this morning as the claims dept was closed, I am still waiting on that promised call, it is now 11:15.
We even provided contact numbers to the friends and family and worst part is my collogues from work, who are being contacted by your company, is hearing how I struggle to get this matter resolved.
please can we have somebody make contact with us by end of business today to have this issue sorted out????????
Thank you for bringing this matter to our attention. Firstly, please accept our sincere condolences on the passing away of your father. Losing a beloved family member can take a toll on you mentally and physically. We are living in hard times, which means that every cent counts and no one wants to flush money down the drain. We’d like to extend our most humbly of apologies for the claims experience your mother’s had with us thus far. One of our team members contacted your mother this afternoon and she was assisted accordingly. If there’s anything else you may need, please don’t hesitate to pop us a message below.
Thank you for bringing this matter to our attention. Firstly, please accept our sincere condolences on the passing away of your father. Losing a beloved family member can take a toll on you mentally and physically. We are living in hard times, which means that every cent counts and no one wants to flush money down the drain. We’d like to extend our most humbly of apologies for the claims experience your mother’s had with us thus far. One of our team members contacted your mother this afternoon and she was assisted accordingly. If there’s anything else you may need, please don’t hesitate to pop us a message below.