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salomey D
1 reviews | Active since Jan 2014
02 May 2026, 08:38
Terrible Service - Changed My Policy Without Proper Notice
I’ve been a loyal client since 2018 and never missed a payment. My hospital plan covered both illness and accidents. For years, you phoned me about any policy changes. Not this time.
You changed my entire policy to accident-only cover and claim you sent an email. I never got it. I only found out when I tried to claim.
I’ve now paid 5 months for useless cover. No phone call, no loyalty, no respect for a long-term client.
Fix this or refund me from the time the change took place. People deserve to know this is how you treat loyal customers
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Replies (2)0
Replies (2)
The Unlimited's replyOfficial
02 May 2026, 08:43Hi Salomey,
Thank you for your feedback, we're sorry to hear about your poor experience. Kindly give us a moment to take a look into your policy information, we'll revert with feedback via private message.
Thank you for your feedback, we're sorry to hear about your poor experience. Kindly give us a moment to take a look into your policy information, we'll revert with feedback via private message.
The Unlimited's reply02 May 2026, 08:43
Official
Hi Salomey,
Thank you for your feedback, we're sorry to hear about your poor experience. Kindly give us a moment to take a look into your policy information, we'll revert with feedback via private message.
Thank you for your feedback, we're sorry to hear about your poor experience. Kindly give us a moment to take a look into your policy information, we'll revert with feedback via private message.
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salomey D's updateReviewer Update
02 May 2026, 13:51How convenient. According to the consultant I spoke to today, I was informed. Your consultant told me about an email you supposedly sent in January and nicely suggested I check my spam or junk mail. If there is such a major change to a policy, you should have made sure I was informed. If your emails are going to spam, as per your consultant, then you should make sure your customer knows — if you actually value me. Apparently you don’t. And because you sent an email, all is well? I want my money back from the date this policy changed, or change my plan back to its original terms.
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salomey D's update02 May 2026, 13:51
Reviewer Update
How convenient. According to the consultant I spoke to today, I was informed. Your consultant told me about an email you supposedly sent in January and nicely suggested I check my spam or junk mail. If there is such a major change to a policy, you should have made sure I was informed. If your emails are going to spam, as per your consultant, then you should make sure your customer knows — if you actually value me. Apparently you don’t. And because you sent an email, all is well? I want my money back from the date this policy changed, or change my plan back to its original terms.