Terrible service and poor communication

I claimed last week friday send everything i have been following up the whole week and they kept on saying today or tomorrow from tuesday same statement untill today. i phoned today and the lady says she is going to phone me back untill i phoned again and they kept transfering me. only to find out my claim is rejected beacause they cover minor scratch and dent. i need my 2 months intallment back and cancel this policy.