YK
Yolandi K

1 reviews | Active since Oct 2021

21 Feb 2022, 08:43

TERRIBLE SERVICE AND EMPTY PROMISES

Since last week I have been leaving numerous messages at The Unlimited for the ASSESSING MANAGER to phone me. However, not even a single call from them. When I phone in I get put from person to person for almost an hour and eventually I just get cut off. I am so tired of wasting my airtime to get through to the ASSESSING MANAGER. This is terrible service, promising that they will phone me back, and then almost a week later, still no phone call. Your customer service is terrible and I will not advice anyone to make use of THE UNLIMITED. I need the ASSESSING MANAGER to phone me urgently - NO ONE ELSE.

0
Replies (4)
The Unlimited
The Unlimited's reply21 Feb 2022, 10:21
Official
Hi Yolandi, 

Reading your review makes us realise how much we've failed you as your service provider and we're wholeheartedly sorry for this. Having to continuously write reviews to be assisted efficiently is completely wrong as this shows that our team isn't taking care of our family members the way that they should. Kindly note that we've requested that our auto claims team contacts you today to assist you. 
YK
Yolandi K's update21 Feb 2022, 12:03
Reviewer Update
Good day. Please note that I want to speak to the assessing manager - not claims department.
The Unlimited
The Unlimited's reply21 Feb 2022, 16:59
Official
 
Hi Yolandi, 
 
 Thank you so much for taking our call earlier today. Kindly note that our service provider is currently trying to process your request and we promise to provide you with feedback in the next 72 working hours. 
The Unlimited
The Unlimited's reply01 Mar 2022, 16:12
Official
 Hi Yolandi, 
 
Thank you so much for taking our call today and for giving us the opportunity to assist you. Kindly note that we haven't forgotten about you. We're still waiting for the repair center that you requested to us to send us the documentation that we asked for.