Terrible service

My mom has been doing all she can trying to claim for death cover at Unlimited for the past two months. She has been told one story after another when she enquires about the claim. My father passed on in june the same month she made the claim but up to now she has not received anything. At first she kept on being told that she had outstanding documents that she needed to submit which she did The doctor specified everything on the documents that needed her... due to lockdown and the dictors being changed yhe doctor who was available to assist for thise documents did all she could but unlimited kept on requesting the same thing ...She was then told that the claim has gone to the assessors and told that it will take 7days to be approved. No feedback was received after the 7days and calls have been made to the company numerous times to enquire of the status and everytime she is told something different.

It is so unfortunate that when my mother joined, she was not made aware that she will have to sweat when she makes a claim. This company collects premiums every month with no issues however when its time for them to do a payout they are doing giving my mourning mom difficulties and its not nice at all..up to now they are still debiting her ...