SO
Stephen O
1 reviews | Active since Feb 2022
02 Feb 2022, 11:43
Terrible Service
This is the absolute worst business I have ever work with. Their claims process is terrible, no feedback for over 10 days and after 6 phone calls and attempts to follow up the claim was rejected. I opened the policy on the 06/06/2021 and during the entire period I never received my policy information, although they claim it was SMSed to me. Their CarScan app is such a bunch of *******, its so slow and unintuitive. ***kest experience.
Helpful (0)
Replies (3)0
Replies (3)
The Unlimited's replyOfficial
02 Feb 2022, 16:12Hi Stephen,
Reading your review has made us so sad as we can see just how ********** your time with us has turned out to be. From the bottom of our hearts, we're truly sorry that your time with us was unpleasant. We've had a look at our system and it does show that your policy documents were SMSed to you when you joined our family. Our App was mainly designed to make our customer's claims process as smooth as possible and we're so sorry that this didn't account for your experience. Please note that we assess our claims as per our policies terms and conditions and that is why your claim was deemed unsuccessful. Kindly note that we've sent you an SMS with a link whereby you may log a formal complaint should you wish to do so.
Reading your review has made us so sad as we can see just how ********** your time with us has turned out to be. From the bottom of our hearts, we're truly sorry that your time with us was unpleasant. We've had a look at our system and it does show that your policy documents were SMSed to you when you joined our family. Our App was mainly designed to make our customer's claims process as smooth as possible and we're so sorry that this didn't account for your experience. Please note that we assess our claims as per our policies terms and conditions and that is why your claim was deemed unsuccessful. Kindly note that we've sent you an SMS with a link whereby you may log a formal complaint should you wish to do so.
The Unlimited's reply02 Feb 2022, 16:12
Official
Hi Stephen,
Reading your review has made us so sad as we can see just how ********** your time with us has turned out to be. From the bottom of our hearts, we're truly sorry that your time with us was unpleasant. We've had a look at our system and it does show that your policy documents were SMSed to you when you joined our family. Our App was mainly designed to make our customer's claims process as smooth as possible and we're so sorry that this didn't account for your experience. Please note that we assess our claims as per our policies terms and conditions and that is why your claim was deemed unsuccessful. Kindly note that we've sent you an SMS with a link whereby you may log a formal complaint should you wish to do so.
Reading your review has made us so sad as we can see just how ********** your time with us has turned out to be. From the bottom of our hearts, we're truly sorry that your time with us was unpleasant. We've had a look at our system and it does show that your policy documents were SMSed to you when you joined our family. Our App was mainly designed to make our customer's claims process as smooth as possible and we're so sorry that this didn't account for your experience. Please note that we assess our claims as per our policies terms and conditions and that is why your claim was deemed unsuccessful. Kindly note that we've sent you an SMS with a link whereby you may log a formal complaint should you wish to do so.
SO
Stephen O's updateReviewer Update
02 Feb 2022, 16:20One thing I have realised is that The Unlimited it all sweet and accommodating when you start complaining.
I have checked all SMSs and can confirm I did not receive any SMSs from the Unlimited since starting my premium on the 6th June 2021, in fact I received NO SMSs on the 6th June. I have subsequently canceled my policy. I should have reviewed their average rating on Hellopeter (1.34), great indication on how many unhappy customers they have.
I have checked all SMSs and can confirm I did not receive any SMSs from the Unlimited since starting my premium on the 6th June 2021, in fact I received NO SMSs on the 6th June. I have subsequently canceled my policy. I should have reviewed their average rating on Hellopeter (1.34), great indication on how many unhappy customers they have.
SO
Stephen O's update02 Feb 2022, 16:20
Reviewer Update
One thing I have realised is that The Unlimited it all sweet and accommodating when you start complaining.
I have checked all SMSs and can confirm I did not receive any SMSs from the Unlimited since starting my premium on the 6th June 2021, in fact I received NO SMSs on the 6th June. I have subsequently canceled my policy. I should have reviewed their average rating on Hellopeter (1.34), great indication on how many unhappy customers they have.
I have checked all SMSs and can confirm I did not receive any SMSs from the Unlimited since starting my premium on the 6th June 2021, in fact I received NO SMSs on the 6th June. I have subsequently canceled my policy. I should have reviewed their average rating on Hellopeter (1.34), great indication on how many unhappy customers they have.
The Unlimited's replyOfficial
02 Feb 2022, 19:56Hi Stephen,
Thank you for getting in touch with us once again. Our word is bond and we believe in being open and honest to our customers therefore we'd never lie to you. We understand that after reading some of our reviews it’s left you doubting your decision you’ve made to be apart of our family. We’ve helped thousands of satisfied customers claim successfully as per the scope of their cover. It truly breaks our heart to see you leave us as losing a valued member of our Unlimited family is never easy.
The Unlimited's reply02 Feb 2022, 19:56
Official
Hi Stephen,
Thank you for getting in touch with us once again. Our word is bond and we believe in being open and honest to our customers therefore we'd never lie to you. We understand that after reading some of our reviews it’s left you doubting your decision you’ve made to be apart of our family. We’ve helped thousands of satisfied customers claim successfully as per the scope of their cover. It truly breaks our heart to see you leave us as losing a valued member of our Unlimited family is never easy.