GM
Gwendolyn M
1 reviews | Active since Sept 2017
12 Oct 2021, 15:50
Terrible service
Lodged claim 8th October still waiting for Authorization to replace Tyre. 12th October today. Phone 9 times just get put thru from one person to the next.
Helpful (0)
Replies (5)0
Replies (5)
The Unlimited's replyOfficial
12 Oct 2021, 17:25Hi Gwen,
Thank you so much for bringing this matter to our attention. We’re deeply troubled to hear about the claims experience that you've had with us. We’ve been trying to contact you and unfortunately, the call goes straight to your voicemail box. Please can you send us a private message with an alternative number that we can contact you on so that we’re able to assist you.
Thank you so much for bringing this matter to our attention. We’re deeply troubled to hear about the claims experience that you've had with us. We’ve been trying to contact you and unfortunately, the call goes straight to your voicemail box. Please can you send us a private message with an alternative number that we can contact you on so that we’re able to assist you.
The Unlimited's reply12 Oct 2021, 17:25
Official
Hi Gwen,
Thank you so much for bringing this matter to our attention. We’re deeply troubled to hear about the claims experience that you've had with us. We’ve been trying to contact you and unfortunately, the call goes straight to your voicemail box. Please can you send us a private message with an alternative number that we can contact you on so that we’re able to assist you.
Thank you so much for bringing this matter to our attention. We’re deeply troubled to hear about the claims experience that you've had with us. We’ve been trying to contact you and unfortunately, the call goes straight to your voicemail box. Please can you send us a private message with an alternative number that we can contact you on so that we’re able to assist you.
GM
Gwendolyn M's updateReviewer Update
13 Oct 2021, 15:15Thank you for your "Standard reply" I feel so heard. This is pathetic service, I'm still waiting for Authorization. No One knows about my claim. Even though I have a claim number. I have been transfered 17 times to different departments and people all who claim they will assist me. How hard can it be to get an authorization number for 1 Tyre replacement!!!
GM
Gwendolyn M's update13 Oct 2021, 15:15
Reviewer Update
Thank you for your "Standard reply" I feel so heard. This is pathetic service, I'm still waiting for Authorization. No One knows about my claim. Even though I have a claim number. I have been transfered 17 times to different departments and people all who claim they will assist me. How hard can it be to get an authorization number for 1 Tyre replacement!!!
The Unlimited's replyOfficial
13 Oct 2021, 17:33Hi Gwen,
Thank you for allowing us the opportunity to provide you with the outcome for your claim. We're truly sorry to hear about the experience you've endured in order to get an update on your claim, we hope you find it in your heart to forgive us. We hope that the final feedback provided to you doesn’t discourage you in submitting a claim that falls within the scope of your cover.
Thank you for allowing us the opportunity to provide you with the outcome for your claim. We're truly sorry to hear about the experience you've endured in order to get an update on your claim, we hope you find it in your heart to forgive us. We hope that the final feedback provided to you doesn’t discourage you in submitting a claim that falls within the scope of your cover.
The Unlimited's reply13 Oct 2021, 17:33
Official
Hi Gwen,
Thank you for allowing us the opportunity to provide you with the outcome for your claim. We're truly sorry to hear about the experience you've endured in order to get an update on your claim, we hope you find it in your heart to forgive us. We hope that the final feedback provided to you doesn’t discourage you in submitting a claim that falls within the scope of your cover.
Thank you for allowing us the opportunity to provide you with the outcome for your claim. We're truly sorry to hear about the experience you've endured in order to get an update on your claim, we hope you find it in your heart to forgive us. We hope that the final feedback provided to you doesn’t discourage you in submitting a claim that falls within the scope of your cover.
GM
Gwendolyn M's updateReviewer Update
14 Oct 2021, 13:52So surprise Surprise, after being sold a policy for Tyre & mag repairs you now Aparently don't sell these policies any more. Why??
My first claim for Tyre repair & you don't approve the claim because not all 4 of my tyres are the same brand name! What does that have to do with my claim. Hitting a curb to avoid a dog has nothing to do with my Tyre name & brand. Trust me if it's Dunlop or Palm tyres I would still swing out to miss killing an innocent dog!! This is unacceptable! You are so eager to up sell policies rob people of money every month. But come claim stage you hide behind small print!!
My first claim for Tyre repair & you don't approve the claim because not all 4 of my tyres are the same brand name! What does that have to do with my claim. Hitting a curb to avoid a dog has nothing to do with my Tyre name & brand. Trust me if it's Dunlop or Palm tyres I would still swing out to miss killing an innocent dog!! This is unacceptable! You are so eager to up sell policies rob people of money every month. But come claim stage you hide behind small print!!
GM
Gwendolyn M's update14 Oct 2021, 13:52
Reviewer Update
So surprise Surprise, after being sold a policy for Tyre & mag repairs you now Aparently don't sell these policies any more. Why??
My first claim for Tyre repair & you don't approve the claim because not all 4 of my tyres are the same brand name! What does that have to do with my claim. Hitting a curb to avoid a dog has nothing to do with my Tyre name & brand. Trust me if it's Dunlop or Palm tyres I would still swing out to miss killing an innocent dog!! This is unacceptable! You are so eager to up sell policies rob people of money every month. But come claim stage you hide behind small print!!
My first claim for Tyre repair & you don't approve the claim because not all 4 of my tyres are the same brand name! What does that have to do with my claim. Hitting a curb to avoid a dog has nothing to do with my Tyre name & brand. Trust me if it's Dunlop or Palm tyres I would still swing out to miss killing an innocent dog!! This is unacceptable! You are so eager to up sell policies rob people of money every month. But come claim stage you hide behind small print!!
The Unlimited's replyOfficial
14 Oct 2021, 16:57Hi Gwen,
Thank you so much for getting in touch with us once again. We understand that you're not happy about the final outcome. The details and full outcome of your claim has been shared with you already on the 11/10/2021 as well as on the 13/10/2021. Each Claim and each query is evaluated independently, including our service providers. Should you require further assistance and clarity on the matter please do contact us via our Customer Care line at ***.
Thank you so much for getting in touch with us once again. We understand that you're not happy about the final outcome. The details and full outcome of your claim has been shared with you already on the 11/10/2021 as well as on the 13/10/2021. Each Claim and each query is evaluated independently, including our service providers. Should you require further assistance and clarity on the matter please do contact us via our Customer Care line at ***.
The Unlimited's reply14 Oct 2021, 16:57
Official
Hi Gwen,
Thank you so much for getting in touch with us once again. We understand that you're not happy about the final outcome. The details and full outcome of your claim has been shared with you already on the 11/10/2021 as well as on the 13/10/2021. Each Claim and each query is evaluated independently, including our service providers. Should you require further assistance and clarity on the matter please do contact us via our Customer Care line at ***.
Thank you so much for getting in touch with us once again. We understand that you're not happy about the final outcome. The details and full outcome of your claim has been shared with you already on the 11/10/2021 as well as on the 13/10/2021. Each Claim and each query is evaluated independently, including our service providers. Should you require further assistance and clarity on the matter please do contact us via our Customer Care line at ***.