AP
Amelia P
1 reviews | Active since Mar 2009
04 May 2021, 15:50
Terrible service
I spoke to a guy today , did he give me attitude. Its like he was doing me a favor to talking to me. HE even told me that the claim was rejected that they are doing us a favor. Please tell how are you doing us a favor because This was no FREEBIE. IT WAS A PAID POLICY, NOW YOU ARE DRAGGING THE WHOLE PROCESS. SECONDLY DON'T SELL FUNERAL POLICIES AND WHEN WE CLAIM WERE BEING TOLD ITS AN AFTER DEATH POLICY.
Its 7 days since we've logged a claim....dololo. This a the most pathetic broker I've seen.
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Replies (3)0
Replies (3)
The Unlimited's replyOfficial
04 May 2021, 19:46Hi Amelia,
Thank you for posting a review. Here at The Unlimited, customer service is one of our top priorities, and we’re disappointed to learn that you had a less than a stellar experience with us earlier today. We’re genuinely sorry if we may have handled you in an unkind manner. Please note that we don’t offer funeral cover. We have policies with a death cash benefit that pays out if your claim is successful. We’ll have a look at the documents you've sent us and pop you an email should we need need anything else.
The Unlimited's reply04 May 2021, 19:46
Official
Hi Amelia,
Thank you for posting a review. Here at The Unlimited, customer service is one of our top priorities, and we’re disappointed to learn that you had a less than a stellar experience with us earlier today. We’re genuinely sorry if we may have handled you in an unkind manner. Please note that we don’t offer funeral cover. We have policies with a death cash benefit that pays out if your claim is successful. We’ll have a look at the documents you've sent us and pop you an email should we need need anything else.
The Unlimited's replyOfficial
05 May 2021, 17:11Hi Amelia,
Thank you for taking our call this afternoon. We hope that you were pleased to hear that your claim has been approved. As soon as you’ve submitted the Letter of Authority, we’ll begin the payment process.
The Unlimited's reply05 May 2021, 17:11
Official
Hi Amelia,
Thank you for taking our call this afternoon. We hope that you were pleased to hear that your claim has been approved. As soon as you’ve submitted the Letter of Authority, we’ll begin the payment process.
The Unlimited's replyOfficial
11 May 2021, 11:55Hi Amelia,
Thank you for submitting the Letter of Authority. As we notified you yesterday, your claim was paid out on Friday afternoon. We’re truly sorry once again for your loss and we hope that you and your family will keep your heads up during this difficult time.
The Unlimited's reply11 May 2021, 11:55
Official
Hi Amelia,
Thank you for submitting the Letter of Authority. As we notified you yesterday, your claim was paid out on Friday afternoon. We’re truly sorry once again for your loss and we hope that you and your family will keep your heads up during this difficult time.