TERRIBLE phone etiquette from call centre staff!!

A young call centre agent by the name of Roxanne contacted me today (might I add, she has not been the first) to try and sell me heli cover.<br> <br> I am not sure who trains your call centre staff (let alone employs your staff ), but the phone etiquette is an absolute disgrace! Not only was I not first asked if I had time to listen to the terrible sales pitch, but Roxanne's entire pitch resulted in giggling and a nonchalant attitude towards the cover she attempted to sell me.<br> <br> SA needs non-lazy young people who take their jobs seriously, not people who actually have no interest in serving their positions to the best of their abilities. Am I really meant to be interested in buying cover, let alone listening to the options, if it's all just a boring joke to your staff?<br> <br> Please do us ALL a favour here in SA, and please DO NOT make contact with the public until your call centre agents have been scrubbed up a little on client care, correct telesales procedures, a FAR better pitch, and correct phone etiquette.