Terrible!!
I’m not so keen on leaving bad reviews but this is the only way I thought I might get your attention. First of all, the way I was “convinced” to open this in the first place was very shady. I was promised by Charles Papier that he was only taking my details to see if I qualify for. I double checked that it was not an official application and he assured me it was not. Next thing you know, I’m being debited. So I decided let me just give it a try. But then I really just didn’t want it anymore so I emailed on the 4th of July to cancel. I received a follow up email saying it will be cancelled but I need to provide my details, which I did. Then I never heard a stitch back from them. Also, they increased my policy by R18 WITHOUT warning. Then, on the 18th of July I got a call from Larshe Wardle who wanted to find out more info from me. My husband and I both explained the entire situation and our overall experience, and reiterated that we would like to cancel the policy. Well, that was 2 debit orders later, WITH the unauthorised increase. This should have been canceled and I expect my full reimbur*****t, including that extra R18 you just decided to take off without notifying me.
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Replies (8)
The Unlimited's replyOfficial
25 Aug 2022, 16:58Hi Amy,
Thank you for reaching out to us. We’re so hurt to know to know that you’re this unhappy with our service. We thrive to provide the best service to our family members because we care. We’ve had a look into your policy and assessed the call you had with our consultant on the 18th of July 2022 and we found that there wasn’t a request to cancel the policy. We picked up that she informed you about the policy and you opted to keeping the policy active. We’ve attempted calling you and unfortunately, we reached your voicemail box. Kindly provide us with an alternative number that we can reach you on so that we can call and assist you further.
Thank you for reaching out to us. We’re so hurt to know to know that you’re this unhappy with our service. We thrive to provide the best service to our family members because we care. We’ve had a look into your policy and assessed the call you had with our consultant on the 18th of July 2022 and we found that there wasn’t a request to cancel the policy. We picked up that she informed you about the policy and you opted to keeping the policy active. We’ve attempted calling you and unfortunately, we reached your voicemail box. Kindly provide us with an alternative number that we can reach you on so that we can call and assist you further.
The Unlimited's reply25 Aug 2022, 16:58
Official
Hi Amy,
Thank you for reaching out to us. We’re so hurt to know to know that you’re this unhappy with our service. We thrive to provide the best service to our family members because we care. We’ve had a look into your policy and assessed the call you had with our consultant on the 18th of July 2022 and we found that there wasn’t a request to cancel the policy. We picked up that she informed you about the policy and you opted to keeping the policy active. We’ve attempted calling you and unfortunately, we reached your voicemail box. Kindly provide us with an alternative number that we can reach you on so that we can call and assist you further.
Thank you for reaching out to us. We’re so hurt to know to know that you’re this unhappy with our service. We thrive to provide the best service to our family members because we care. We’ve had a look into your policy and assessed the call you had with our consultant on the 18th of July 2022 and we found that there wasn’t a request to cancel the policy. We picked up that she informed you about the policy and you opted to keeping the policy active. We’ve attempted calling you and unfortunately, we reached your voicemail box. Kindly provide us with an alternative number that we can reach you on so that we can call and assist you further.
's updateReviewer Update
27 Aug 2022, 13:59It’s quite amazing to me that you feel “hurt” by the way I feel when 90% of the reviews about you are about how bad your service is. Surely it’s not the first time you’ve received complaints - something needs to change. The way you sell your product needs to change, and the way you communicate with your customers needs to change. I first contacted you on the 4th of July and it took weeks to hear back, yet as soon as I posted a review on Hello Peter, you respond within 2 hours! My policy should have been canceled in the very beginning. As far as calls go, I only remember hearing from Larshe. I know your calls are recorded so if you can send that to me so I can hear it from my side, I would be happy. Because I do recall telling her I want to cancel and don’t know why you say the opposite. And if I’m mistaken then I’m happy to admit that and apologise. But I’ve gone ahead and stopped your debit order with my bank, so all you need to do is stop the debit order from your side. Thank you.
's update27 Aug 2022, 13:59
Reviewer Update
It’s quite amazing to me that you feel “hurt” by the way I feel when 90% of the reviews about you are about how bad your service is. Surely it’s not the first time you’ve received complaints - something needs to change. The way you sell your product needs to change, and the way you communicate with your customers needs to change. I first contacted you on the 4th of July and it took weeks to hear back, yet as soon as I posted a review on Hello Peter, you respond within 2 hours! My policy should have been canceled in the very beginning. As far as calls go, I only remember hearing from Larshe. I know your calls are recorded so if you can send that to me so I can hear it from my side, I would be happy. Because I do recall telling her I want to cancel and don’t know why you say the opposite. And if I’m mistaken then I’m happy to admit that and apologise. But I’ve gone ahead and stopped your debit order with my bank, so all you need to do is stop the debit order from your side. Thank you.
The Unlimited's replyOfficial
27 Aug 2022, 15:23Hi Amy,
Thank you for sharing your concerns with us. We’re not ashamed to leave everything out there in the open as we want our family to see the good, bad and the totally awesome. Every query and complaint that’s brought to our attention is dealt with and rep**** to accordingly. This results in us ensuring that we leave no stone unturned to provide the best possible service as well as making sure our mistakes are never repeated. The call will be sent to you via email on Monday and a specialist from our team will be in contact with you to assist you regarding your request.
Thank you for sharing your concerns with us. We’re not ashamed to leave everything out there in the open as we want our family to see the good, bad and the totally awesome. Every query and complaint that’s brought to our attention is dealt with and rep**** to accordingly. This results in us ensuring that we leave no stone unturned to provide the best possible service as well as making sure our mistakes are never repeated. The call will be sent to you via email on Monday and a specialist from our team will be in contact with you to assist you regarding your request.
The Unlimited's reply27 Aug 2022, 15:23
Official
Hi Amy,
Thank you for sharing your concerns with us. We’re not ashamed to leave everything out there in the open as we want our family to see the good, bad and the totally awesome. Every query and complaint that’s brought to our attention is dealt with and rep**** to accordingly. This results in us ensuring that we leave no stone unturned to provide the best possible service as well as making sure our mistakes are never repeated. The call will be sent to you via email on Monday and a specialist from our team will be in contact with you to assist you regarding your request.
Thank you for sharing your concerns with us. We’re not ashamed to leave everything out there in the open as we want our family to see the good, bad and the totally awesome. Every query and complaint that’s brought to our attention is dealt with and rep**** to accordingly. This results in us ensuring that we leave no stone unturned to provide the best possible service as well as making sure our mistakes are never repeated. The call will be sent to you via email on Monday and a specialist from our team will be in contact with you to assist you regarding your request.
The Unlimited's replyOfficial
29 Aug 2022, 13:39Hi Amy,
We trust that you’re having an awesome Monday thus far. We’ve been trying to contact you and unfortunately, the call went straight to your voicemail box. Remember, your policy will remain intact until we’ve spoken to you over the phone. We’d also like to provide our findings of the conversation you’ve had with our co-worker telephonically before sending the call via email. Please can you send us a private message with an alternative number that we can contact you on so that we’re able to assist you.
We trust that you’re having an awesome Monday thus far. We’ve been trying to contact you and unfortunately, the call went straight to your voicemail box. Remember, your policy will remain intact until we’ve spoken to you over the phone. We’d also like to provide our findings of the conversation you’ve had with our co-worker telephonically before sending the call via email. Please can you send us a private message with an alternative number that we can contact you on so that we’re able to assist you.
The Unlimited's reply29 Aug 2022, 13:39
Official
Hi Amy,
We trust that you’re having an awesome Monday thus far. We’ve been trying to contact you and unfortunately, the call went straight to your voicemail box. Remember, your policy will remain intact until we’ve spoken to you over the phone. We’d also like to provide our findings of the conversation you’ve had with our co-worker telephonically before sending the call via email. Please can you send us a private message with an alternative number that we can contact you on so that we’re able to assist you.
We trust that you’re having an awesome Monday thus far. We’ve been trying to contact you and unfortunately, the call went straight to your voicemail box. Remember, your policy will remain intact until we’ve spoken to you over the phone. We’d also like to provide our findings of the conversation you’ve had with our co-worker telephonically before sending the call via email. Please can you send us a private message with an alternative number that we can contact you on so that we’re able to assist you.
The Unlimited's replyOfficial
29 Aug 2022, 15:37Hi Amy,
Please note that we tried calling you but we reached your voicemail box. Until we’ve spoken to you, the policyholder over the phone, the policy will stay active so please let us know when you’re able to take our call. We’ve also sent you the call recording to your email address as per your request.
Please note that we tried calling you but we reached your voicemail box. Until we’ve spoken to you, the policyholder over the phone, the policy will stay active so please let us know when you’re able to take our call. We’ve also sent you the call recording to your email address as per your request.
The Unlimited's reply29 Aug 2022, 15:37
Official
Hi Amy,
Please note that we tried calling you but we reached your voicemail box. Until we’ve spoken to you, the policyholder over the phone, the policy will stay active so please let us know when you’re able to take our call. We’ve also sent you the call recording to your email address as per your request.
Please note that we tried calling you but we reached your voicemail box. Until we’ve spoken to you, the policyholder over the phone, the policy will stay active so please let us know when you’re able to take our call. We’ve also sent you the call recording to your email address as per your request.
's updateReviewer Update
29 Aug 2022, 16:07Hi there. The best time would then be to call after 17:30. Thank you.
's update29 Aug 2022, 16:07
Reviewer Update
Hi there. The best time would then be to call after 17:30. Thank you.
The Unlimited's replyOfficial
30 Aug 2022, 12:44Hi Amy,
Thank you for reverting to us. Please note that our working office hours are between 8AM-5PM, Monday to Friday and from 8AM-13PM on Saturdays.
Thank you for reverting to us. Please note that our working office hours are between 8AM-5PM, Monday to Friday and from 8AM-13PM on Saturdays.
The Unlimited's reply30 Aug 2022, 12:44
Official
Hi Amy,
Thank you for reverting to us. Please note that our working office hours are between 8AM-5PM, Monday to Friday and from 8AM-13PM on Saturdays.
Thank you for reverting to us. Please note that our working office hours are between 8AM-5PM, Monday to Friday and from 8AM-13PM on Saturdays.
's updateReviewer Update
17 Sept 2022, 09:57Good day again. After a long time of me being out of reach and having SIM card problems, I’ve finally managed to call you guys. I spoke to Musa and he was so kind and helpful and canceled my policy for me. I hope you can give him a nod for his great customer service.
's update17 Sept 2022, 09:57
Reviewer Update
Good day again. After a long time of me being out of reach and having SIM card problems, I’ve finally managed to call you guys. I spoke to Musa and he was so kind and helpful and canceled my policy for me. I hope you can give him a nod for his great customer service.