Terrible customer service

Terrible customer service. The day after I signed up for the policy, I noticed that the debit amount was higher than what was initially said. I immediately sent an email requesting to cancel my policy as I was **** to. After several attempts to reach out to Unlimited, I was told that I would be contacted within 48 hours. I was still debited, even though I'd only signed up 4 days before the debit date. I want to cancel this policy immediately and be refunded!