CM
Chantal M
1 reviews | Active since Sept 2017
07 Nov 2018, 22:22
Terrible customer service
Firstly, when I joined them, they had a lot of promises and said that some of the products they were going to give to me at no charge. Now 2 months later, I see that I have paid for it since day one. When I tried to enquire about it, they told me that I agreed to take the product. They then sent me a recording to prove their point. Not once in the recording can I hear that I AGREED to take the product. All I hear is the sales person asking if I understand.
Secondly, Iphoned them regarding the enquiry I have, the person on the other side was so rude and I could hear in the tone of her voice that she did not want to help me.
Thirdly, nobody was able to help me over the phone and told me that I had to email my complaint. And now I am still not getting feedback via email.
The customer service and after sales service is just terrible.
Helpful (0)
Replies (7)0
Replies (7)
The Unlimited's replyOfficial
08 Nov 2018, 09:50Hi Chantel,
Thank you for bringing this to our attention. We are currently looking this matter and will provide you with feedback in the next 24 hours.
Thank you for bringing this to our attention. We are currently looking this matter and will provide you with feedback in the next 24 hours.
The Unlimited's reply08 Nov 2018, 09:50
Official
Hi Chantel,
Thank you for bringing this to our attention. We are currently looking this matter and will provide you with feedback in the next 24 hours.
Thank you for bringing this to our attention. We are currently looking this matter and will provide you with feedback in the next 24 hours.
The Unlimited's replyOfficial
09 Nov 2018, 11:38 Hi Chantal,
We’ve been trying to contact you and unfortunately, we’re unable to get through to you. When you are available to talk, please pop us a message below and we will give you a call.
We’ve been trying to contact you and unfortunately, we’re unable to get through to you. When you are available to talk, please pop us a message below and we will give you a call.
The Unlimited's reply09 Nov 2018, 11:38
Official
Hi Chantal,
We’ve been trying to contact you and unfortunately, we’re unable to get through to you. When you are available to talk, please pop us a message below and we will give you a call.
We’ve been trying to contact you and unfortunately, we’re unable to get through to you. When you are available to talk, please pop us a message below and we will give you a call.
The Unlimited's replyOfficial
09 Nov 2018, 17:46Hi Chantel,
Thanks for taking our call this afternoon. After listening to the call, we agree with you that this is unacceptable. We will ensure that the necessary steps are taken to prevent this from happening again. Your refund will be paid on Monday. Once again, we really want to thank you for bringing this to our attention as this gives us the opportunity to improve our services. We look forward to assisting you with your claim in January. If there’s anything else we can do to help you, please pop us a message below or give us a call on ***.
Thanks for taking our call this afternoon. After listening to the call, we agree with you that this is unacceptable. We will ensure that the necessary steps are taken to prevent this from happening again. Your refund will be paid on Monday. Once again, we really want to thank you for bringing this to our attention as this gives us the opportunity to improve our services. We look forward to assisting you with your claim in January. If there’s anything else we can do to help you, please pop us a message below or give us a call on ***.
The Unlimited's reply09 Nov 2018, 17:46
Official
Hi Chantel,
Thanks for taking our call this afternoon. After listening to the call, we agree with you that this is unacceptable. We will ensure that the necessary steps are taken to prevent this from happening again. Your refund will be paid on Monday. Once again, we really want to thank you for bringing this to our attention as this gives us the opportunity to improve our services. We look forward to assisting you with your claim in January. If there’s anything else we can do to help you, please pop us a message below or give us a call on ***.
Thanks for taking our call this afternoon. After listening to the call, we agree with you that this is unacceptable. We will ensure that the necessary steps are taken to prevent this from happening again. Your refund will be paid on Monday. Once again, we really want to thank you for bringing this to our attention as this gives us the opportunity to improve our services. We look forward to assisting you with your claim in January. If there’s anything else we can do to help you, please pop us a message below or give us a call on ***.
CM
Chantal M's updateReviewer Update
30 Nov 2018, 07:43Good day. Which Monday are you refering to? As I have not received any refund yet, but you were quick enough to debit my account.
CM
Chantal M's update30 Nov 2018, 07:43
Reviewer Update
Good day. Which Monday are you refering to? As I have not received any refund yet, but you were quick enough to debit my account.
CM
Chantal M's updateReviewer Update
30 Nov 2018, 10:01Thank you for nothing. Above is proof that you said the money would be paid back into my account. Now a month later you said you need more documents and that you "assumed" that someone informed me that you need additional documents. Your company is ******ing me around. I have a full time job. I start very early in the morning until late at night. I cant drive around all the time beacause of your negligence to get back to me
CM
Chantal M's update30 Nov 2018, 10:01
Reviewer Update
Thank you for nothing. Above is proof that you said the money would be paid back into my account. Now a month later you said you need more documents and that you "assumed" that someone informed me that you need additional documents. Your company is ******ing me around. I have a full time job. I start very early in the morning until late at night. I cant drive around all the time beacause of your negligence to get back to me
CM
Chantal M's updateReviewer Update
30 Nov 2018, 10:26Everytime it is a different story. You are stalling the repayment to me, but you are very quick to take my money
CM
Chantal M's update30 Nov 2018, 10:26
Reviewer Update
Everytime it is a different story. You are stalling the repayment to me, but you are very quick to take my money
The Unlimited's replyOfficial
30 Nov 2018, 11:21Hi Chantal, Thanks for taking our call this morning. We’re really sorry you feel this this way about us. As explained, we can only submit your refund once we have proof that your vehicle was sold.
The Unlimited's reply30 Nov 2018, 11:21
Official
Hi Chantal, Thanks for taking our call this morning. We’re really sorry you feel this this way about us. As explained, we can only submit your refund once we have proof that your vehicle was sold.