JH
Janine H

1 reviews | Active since Aug 2012

24 Nov 2015, 15:24

TERRIBLE CUSTOMER APPROACH EXPERIENCE

4 Promoters arrive at our company's security gate, upon the security enquiring internally if there is an appointment the promoters open the gate manually and arrive at reception. Firstly threatening they are from the Department of Labour and here on a mandate.<br> <br> I was fully backed with meetings and had to accommodate 4 of your employees on the spur of the moment who **** about their presence and gave themselves access to the premises. They then blurted about an accident assist cover scheme but yet refused to leave any information to hand onto employees. The then attached themselves to the few staff on site to start signing them up on a very poorly explained product. we then had them removed from the premises.<br> <br> It might be a great product for all we know, but if this is how you train your employees to conduct themselves it is truly unprofessional and ********* to approach people this way and immediately results in a defensive approach. If you want access to employers and their employees it would be advisable to use a decent approach!<br> <br> Disgusted and Annoyed!!!

0
Replies (1)
The Unlimited
The Unlimited's reply24 Nov 2015, 15:27
Official
Hello Janinehaski,

Thanks for letting us know you've had problems with our service - we always appreciate our customers giving us feedback (good or bad) so that we can improve your experience with us. After all, without you, we wouldn't exist, so you can be sure I am personally going to follow up on your complaint and will get back to you within 24 hours with some answers.
Regards, Fred