1 reviews | Active since Mar 2021
TERRIBLE CLAIM PROCESS/SERVICE
I put in a claim for my tyres with the unlimited. I was called by them to offer me a value added service since I have been with them for years and have never claimed from them.
it has been two weeks since I put in the claim and I have not received a single response from them. each time I call, I have to go through 4 call centre agents just to be told that the claim is with management.
They are attempting to repudiate the claim by stating that I had one different tyre to the three other tyres on the vehicle. I was never informed that all tyres needed to be the same. no such correspondence was sent to me ever.
I informed that I would be traveling long distance and needed to replace the tyres ASAP and again I was told that they would get back to me. This was last week. I still have not received a single call from them or any update on the claim.
Thank you for your time earlier this afternoon and allowing us the opportunity to look into this matter. We pride ourselves on exceptional customer service, so this is not what we stand for. We’re sorry to hear your experience did not meet your expectations and we want you to know that this feedback is important to us. Our team is on top of this matter and will provide feedback tomorrow.
Thank you for your time earlier this afternoon and allowing us the opportunity to look into this matter. We pride ourselves on exceptional customer service, so this is not what we stand for. We’re sorry to hear your experience did not meet your expectations and we want you to know that this feedback is important to us. Our team is on top of this matter and will provide feedback tomorrow.