Taking poor service to the next level

Its always a struggle if you want to claim for something on your policy. But this is the worst service to date.

11th Aug the first pictures and quotes was sent to ***. I had problems with the email not going through, drafted another mail and tried different email addresses I have from different people @ the unlimited. It somehow went through

14th Aug was my follow up email, no response.

17th Aug, yet another email this time from my other email address. No feedback

18th Aug, another email asking for feedback. Eventually I received a mail from them with a few points they made. I rep**** to the mail the very same day.

19th Aug, I submitted different images, Luckily the vehicle wasn’t frozen up in the morning and I managed to get a couple of clear photos before I went to work, and I mailed the original quote with the new photos to them. And I received a mail from them saying it’s been assigned to an assessor, and they will provide feedback with 24-48 hours.

21st Aug, I followed up via email again. No response. And they failed in the time they set themselves of 24 - 48 hours for a response as per email.

22st Aug. I posted a negative review on google, and got ignored further.

25st Aug followed up with another email and pictures. And till date I haven't heard anything from them.

They simply don't care. Taking poor service to the next level