1 reviews | Active since Aug 2019
Takes your money- Do not action your claim!
We joined The Unlimited in November 2021 for "Scratch & Dent Cover". After paying the obligatory first 2 instalments, we tried to place our first Claim. (You HAVE to claim though an App that you can only get through an SMS they send to you, along with a reference number- They offer no other ways to Claim.) What a joke- We never got the SMS link that the agent promised, and the email sent to "Customer Care" to cancel, it was simply ignored. The Unlimited place a DebiCheck Debit Order on your Bank Account- you can not personally Reverse the money they take from your Account, so forcing Cancellation through non-payment is not an option. End Jan/ Begin Feb 2022 anther instalment was taken, with no way for us to reclaim our Money!! My Husband, in whose name the 'Policy' is registered, refuses to take Unlimited's calls- everything they need to know is set out in the email sent to them when we decided to cancel. Also, they have been marked as "Spam" by the Truecaller community- Numbers identified as "The Unlimited" are automatically blocked by the App, which is why we prefer email communication. That way there is also a record of what was said. Unlimited do not keep the promises made when they call you to join. Be warned, beware,
Just Return the last 2 Instalments you took, and we'll call it even. This had NOT been a good experience for us, I highly recommend better training for your Sales Agents in future. They're just chasing Commission, and not really bothered with Customer Satisfaction.
Gary has now sent our "request" to "the relevant department"- Let's see how this goes.
Just Return the last 2 Instalments you took, and we'll call it even. This had NOT been a good experience for us, I highly recommend better training for your Sales Agents in future. They're just chasing Commission, and not really bothered with Customer Satisfaction.
Gary has now sent our "request" to "the relevant department"- Let's see how this goes.