Super Fast Signup. Super Long Wait for Claims

You can contact me as i am acting her behalf from now on. I email xolisile my contact number this morning. We have to fill in and submit a claims form for the third time now. Why? Surely it must be on record already.

Well, today i can comnfirm that the Unlimited is not as advertised. By far the worst possible investment of policies. Making the claims process so difficult that its impossible to claim. Please take note of the reviews. We as a family have taken over a R40000 loss. Thank you the Unlimited.

Xolisile has phone my wife already this morning and in short explained that without the doctors completion of the claims form, the claim can not be processed. Now if you look at the claims history. The claim initially was made last year already. Throughout the whole process the lack of communication (from Andrews side) for months as well as the lack of co operation from the Doctor and Hospital has made the claims process near impossible. Again, all this is never explained upon sign up. And to top it all. The hospital has sent everything that is required on the Doctors section of the claims form. Patient history, admission dates, progress reports, reason and description of injuries, medication and procedures reports as well as release date of patient. So in my understanding its a stamp and signature that makes this claim impossible to complete.

Bank statement has been sent.
New notification has now been received that the Unlimited / Claims department is now seeking an affidavit of how the incident of more than a year ago occured. Just another delay. Im starting to understand whats happening here. Having a client give up hope and cancel the policy is more cost effective than a payout. Right or wrong?

Just to update all. The unlimited requested a bank statement to finalize the claim on the 3rd of November 2023 (See previous reply) what they did not mention is that they are looking for a sworn affidavit from the police station. Bank statement was sent on the 3rd as requested. Monday the 6th we were requested to resubmit the bank statement (because the pdf file could not be opened, but all other pdf files we sent had no issues) and police affidavit. (A delayed process once again). Yet, this was done on the same day. Awaiting feedback. This matter (starting from a year ago, from when the claim was initially registered) will be refered to the ombudsman for investigation. This matter has caused nothing but stress and anxiety with no positive outcome in sight.

Well as stated above. We most probably the step family to you (the Unlimited) as we have been waiting all day for a phone call from the claims department. It didnt happen. No call. Not even an email.

This is untrue. No calls received and only sms that she got was to inform her that her account will be debited on the 16th of December in regards to her monthly fee.
I have supp**** my number as an additional number. To which no one tried to contact.

Hi,

Thank you. She was told that she will receive another call from the claims department again this morning at 09h00. This did not happen.

Update: so the unlimited partially paid out my wife's claim. Amount of days was 17. They only accounted for ten days and then deducted another 3 day off that leaving us with 7 days to be paid out. Date of approval of claim was the 13th yet, still no funds has been paid out. After a year of waiting, months of no correspondence, weeks of hassles and grief, its still a delay after delay after delay. Numerious requests were sent through for them to correspond with me (for english) as they dont have assistance in afrikaans.
As much as the approved amount is appreciated for the great financial expenses we occurred. We still feel ill treated and cheated.

Thank you. My wife has been contacted, again in english. We have stated this on numerious occasions that she is afrikaans and would like to be contacted as such. I am english and she has given you permission to me to act on her behalf should english be the only language support can be given in.

Still awiting phone call

Thank you. The whole process as well as the determination has been explained perfectly. The outcome is well understood and agreed with. We however are still grieved with the year long delay in having this process finalized as well as delay in payment. But still well done.

Update: Well i can confirm. The matter has been finalized in full and payout has been received. I can confirm that the Unlimited has committed to there end of the bargain. Although the delivery of service is what initially put me off, the ending was a pleasant.
I myself have canceled my policy do to the lack of service. My wife is still a happy customer.