MP
Masooda P

1 reviews | Active since Nov 2022

25 Apr 2025, 16:29

Struggling to get my money back

I was on my way to college was approached by a sales guy he was doing everything in a hurry and I was also in a hurry to get to college.Only afterwards I read through it as he didn't explain nothing not even amount all he was bragging about was the free airtime I then wrote a email requesting them to cancel this on the 19/04/2025 on which they responded to on the 22/04/2025 and I was told within 24-48 hours a consultant will contact me up until now none however today 25/04/2025 they debited from my account on me questions this I was told I had to give 5 business days notice.i want this policy cancelled and my money paid to me as the agent was misleading.

0
Replies (4)
MP
Masooda P's update25 Apr 2025, 18:27
Reviewer Update
I have not received any emails I'll confirm my email address it's ***
MP
Masooda P's update01 May 2025, 10:54
Reviewer Update
I was asked to send proof of my bank statement on which I did on the 25/04/2025 I was told within 24-48 hours I will get feedback well today it's the 1/05/2025 and nothing as yet the 24-48 business hours is long done.im getting tired of this games that's being played I even sent a follow-up email with no response?
MP
Masooda P's update01 May 2025, 12:42
Reviewer Update
Listen to me I know you are closed today I have forwarded all my required paperwork you requested.Why do I have to call your office as when you assured me on this platform that my query will be resolved within 24-48 business hours on which I'm just holding you accountable so I have sent required documents I need answers not a run around
The Unlimited
The Unlimited's reply01 May 2025, 12:47
Official
Hi Masooda.

We're unable to access your information since the office is closed. We'll check and get back to you tomorrow.